Head of Customer Service
1 week ago
Sowho are we?
Techtronic Industries (TTI) is a global organisation and world-class leader in quality consumer and professional products marketed to the home improvement and construction industries.
TTI's portfolio includes market leading brands such as Ryobi, AEG, Hoover, Vax, Kango and Empire.We are committed to ensuring our people have a great experience, in addition to an exciting and challenging role we also provide a range of great employee benefits including:
Personal Development: Access to LinkedIn Learning and professional development programs.
Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.
-
Discounts & Perks: Generous discounts on company products.
-
Social: Recognition programs and social events to celebrate our team's achievements.
Report to the GM - Service Solutions, Consumer your role as Head of Customer Service will see you lead a high performing hybrid customer service team and drive a solid solution orientated culture.
You will demonstrate proven leadership, development and coaching capabilities of Leaders and front-line contact centre Agents both here and offshore.
Be actively involve in engaging and supporting the development of the team to ensure better performance and succession planning.What your day-today looks like:
- Develop and implement strategies to achieve targets and exceed customer expectations.
- Manage the relationship with Outsource Partner to ensure a consistent customer experience regardless of enquiry type or where the enquiry is answered.
- Carry out regular 1:1's, developing a culture where training and development are seen and understood to be priorities of the team.
- Identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.
- Leverage customer feedback, obtained through, but not limited to, the Customer Insights and Voice of the Customer team(s) to champion customercentric initiatives throughout the organisation to prioritise customer satisfaction and loyalty and continuously improve products and services.
- Ensures targets, SLA's and KPI's are continually reviewed, and expectations are met with optimum levels of quality & service deliver.
- Formulate comprehensive strategies to enhance digital platform offerings, improve user experience, and fortify the company's market presence.
- Monitor and analyse financial performance and KPIs to ensure revenues and budgets are met to hit profitability targets.
What you will bring to the role:
- Minimum of 5 years' experience managing/leading a team in a Contact Centre environment.
- Knowledge of Contact Centre technologies including digital service, Voice of the Customer as well as project management methodologies.
- Strong business acumen operational and strategic skills.
- Have an expert level understanding of Salesforce & SAP.
- An open communicator with an approachable management style.
- Excellent leadership and management skills.
- Ability to influence and negotiate with your key stakeholders.
- 13 Overseas trips to the Philippines per year.
-
Customer Service Consultants
1 week ago
Mount Waverley, Victoria, Australia DFP Recruitment Services Full timeJob description:Are you looking to join the healthcare industry?We are seeking customer focused applicants to join a head office customer service team With full training provided this is an amazing opportunity to join Australia's largest private diagnostic imaging networkFor you: A commencing pay rate of $29.85 per hour superannuation penalties for weekend...
-
Customer Service Consultants
1 week ago
Mount Waverley, Victoria, Australia DFP Recruitment Services Full timeJob description:Are you looking to join the healthcare industry?We are seeking customer focused applicants to join a head office customer service team With full training provided this is an amazing opportunity to join Australia's largest private diagnostic imaging networkFor you: A commencing pay rate of $29.85 per hour superannuation penalties for weekend...
-
Customer Service Officer
1 week ago
Mount Waverley, Victoria, Australia CHiQ Full timeCustomer Service Officer CHiQ Australia Mount Waverley - Full Time Position - $50, ,000 + SuperAbout the business and the role:At CHiQ Australia, we care about our customers and focus highly on efficiency, collaboration and taking initiative to ensure success and are seeking a like-minded charismatic individual to join our expanding Customer Service...
-
Customer Service Consultant
1 week ago
Mount Waverley, Victoria, Australia people2people Full timeFull time and part time positions available to start ASAP Market leader in medical sector Truly supportive and fun culture Initial 6 month commitmentTHE COMPANYLocated in Mount Waverley, this reputable organisation is a market leader in the medical industry and pride themselves on their commitment to quality and innovation.THE ROLEYour duties will include:...
-
Customer Service Manager
1 week ago
Mount Waverley, Victoria, Australia Page Personnel Full timeMount Waverley location, free parking onsite Join an renowned Australian distribution and wholesaler brandAbout Our Client:Our client is an Australian owned and operated brand, specialising in the distribution and wholesaling of over 12 specialist brands. With large contracts into Bunnings and Harvey Norman, this organisation is set up for long-term success....
-
Customer Service Representative
1 week ago
Mount Waverley, Victoria, Australia Grace Removals Full time**Customer Service Representative Competitive salary + Super + Employee Benefits Personal development and potential International career path A work place culture that reflects energy and engagement Variety and diversity of responsibilities Flexibility of hours and locationThe primary objective and responsibility is to provide support, assistance and...
-
Customer Service Representative
1 week ago
Mount Waverley, Victoria, Australia Grace Removals Full time**Customer Service Representative Competitive salary + Super + Employee Benefits Personal development and potential International career path A work place culture that reflects energy and engagementThe primary objective and responsibility is to provide support, assistance and relocation advice to our clients and relocating employees to ensure they experience...
-
Customer Service Account Officer
1 week ago
Mount Waverley, Victoria, Australia People4U Full timeFor 50yrs, our Client has provided technology & industry changing services. Develop & maintain positive proactive relationships with key customers. Use your background in the automotive industry to your advantage.Our Client is looking for a Customer Service Account Officer who will have responsibilities involving customer relationship management, analytics...
-
Customer Service and Sales Manager
1 week ago
Mount Waverley, Victoria, Australia Inglewood Coffee Roasters Full timeInglewood Coffee RoastersInglewood Coffee Roasters is looking for a team member to assist with strengthening our customer service experience for wholesale and retail customers, as well as contribute to acquiring new business.We are seeking a dynamic and results-driven individual to join our team as a Customer Service and Sales Manager. In this pivotal role,...
-
Customer Service Level 2
1 week ago
Mount Waverley, Victoria, Australia Pentana Solutions Full timeAn exciting opportunity now exists for a 2nd Level Application Consultant to join our Help Desk Department. Reporting to the Applications Team Leader, your primary focus will be providing support of IT Products & Services provided by Pentana Solutions to their customers, recording all service calls, troubleshooting and resolving incidents within SLA and...
-
Aftersales Customer Service Officer
1 week ago
Mount Waverley, Victoria, Australia Page Personnel Full timeMount Waverley location, free parking onsite Outstanding Teambased RoleAbout Our Client:Reporting to the Aftersales Manager, the main duties include, but are not limited to:Answering calls from clients about their repairs, install feedback, and troubleshooting product issues. Directing customer to the repairs portal and scheduling a technician to assist...
-
Digital Customer Service Team Leader
1 week ago
Mount Waverley, Victoria, Australia Techtronic Industries (TTI) Full timeTechtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.Through...
-
Customer Service Order Management Agent
1 week ago
Mount Waverley, Victoria, Australia Techtronic Industries (TTI) Full timeTechtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.Through...
-
Customer Service Advisor
1 week ago
Glen Waverley, Victoria, Australia Bank of Melbourne Full timeJoin a diverse and growing team at Bank of Melbourne Glen Waverley:Permanent Full Time role (38 hours per week):- **Shape and develop your careerHow will I help?You'll be the face of Bank of Melbourne - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and...
-
Mount Waverley, Victoria, Australia Pentana Solutions Full timePentana Solutions Pty. Ltd., a global company with its HQ situated in Melbourne, specialise in the development and supply of automotive software tailored to dealerships. Our current leadership position within the automotive IT industry stems from vast industry experience, technological knowledge and years of continual product development. With over 500...
-
People Services Advisor
1 week ago
Mount Waverley, Victoria, Australia TQSolutions Full timeAbout UsBapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions. Bapcor is an ASX 200 company w ith a market capitalisation of over $2bn and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range.The Trade businesses include...
-
Mount Waverley, Victoria, Australia Pentana Solutions Full timeThe role is responsible for the support of all MDS and Enterprise Solutions products and services. The role serves as a primary Under the direction of the Line Manager, the Customer Support consultant provides Level 2 support for the MDS team and customers. Serves as the primary escalation point in the team for internal and external customers for, but not...
-
cardiothoracic Nurse
1 week ago
Mount Pleasant, Victoria, Australia Head Medical Full timeAre you a passionate Cardiothoracic Nurse Nurse looking for a change of scenery and an adventure Down Under? Look no further We have a fantastic opportunity for you to relocate to Perth, Western Australia, to join an expanding Mental Health Service South of the river. Position: Cardiothoracic NurseLocation: Perth, Western Australia Salary: Competitive salary...
-
Mount Pleasant, Victoria, Australia Head Medical Full timeAre you a passionate Mental Health Nurse looking for a change of scenery and an adventure Down Under? Look no further We have a fantastic opportunity for you to relocate to Perth, Western Australia, to join an expanding Mental Health Service South of the river.Position: Mental Health Nurse Location: Perth, Western Australia Salary: Competitive salary package...
-
Customer Care Representative
1 week ago
Mount Waverley, Victoria, Australia Toshiba (Australia) Pty Ltd Full timeOur companyCommitted to people. Committed to the future.Toshiba is the world's most trusted provider of industry-specific solutions, all of which reflect Toshiba's commitment to the future of the planet. We foster long-term client relationship based on trust, responsiveness and a commitment to proactively deliver the best results.Of course our success...
