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Contact Centre Agent
2 weeks ago
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a customer support role
- Track record of overachieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- High school degree
Salary:
$ $30.00 per year
Benefits:
- Employee mentoring program
Schedule:
- Flexible hours
- Shift work
Supplemental pay types:
- Overtime pay
- Tips
Ability to commute/relocate:
- Brisbane,
QLD:
Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (preferred)
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