Incident and Product Safety Advisor

2 weeks ago

Melbourne, Victoria, Australia AGL Energy Full time
Join the change. Together, we'll make history.


As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL.

We're re-imagining how homes and business live and work across the country and we want you to be a part of it.

This moment will define our time, and your career as you work alongside Australia's best and brightest minds.

You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.


Everyone at AGL is an important part of building a better energy future and we want you to join in.


About the role:


Join our dynamic Incident Management Team and play a pivotal role in safeguarding our customers As the Incident and Product Safety Advisor, you'll lead the charge in executing the Customer Markets Incident Response Plan (CMIRP) during critical incidents and large-scale remediation efforts.

Your expertise will also be crucial in managing our Extreme Event playbook, addressing challenges from bushfires to floods, ensuring our customers are always protected.

As well as supporting the business with Product Safety assurance.

In this exciting role, you'll have the opportunity to:

  • Support Customer Markets with top-notch Incident Management Coordination.
  • Oversee and manage responses to Extreme Events, demonstrating agility and resourcefulness.
  • Support the business with effective Product Safety Assurance and managing product safety incidents and recalls.


If you have a passion for communication, excel at stakeholder management, and thrive in high-stakes environments, this is the perfect opportunity for you to make a significant impact Join us and be at the forefront of incident management and customer safety.


Key Responsibilities:

  • Coordinate Incident Management, including stakeholder engagement, investigations, and remediation planning.
  • Monitor and execute the Extreme Events playbook for customer protection during crises.
  • Product Safety assurance and manage related incidents and recalls.
  • Continuously improve incident response, extreme event management, and Product Safety Assurance.

About you:

  • Demonstrated experience in a large business environment experience in the energy and/or telco industry preferred.
  • Excellent stakeholder management skills, grown and maintain exceptional relationships.
  • Ability to own initiatives end to end to uplift AGL's risk and compliance maturity.
  • High level of customer service experience, delivering positive customer outcomes.
  • Proven ability to drive collaborative outcomes across crossfunctional departments.
  • Excellent interpersonal skills with high quality, written, verbal communication and presentation skills.
  • A strong attention to detail
  • High proficiency using Microsoft Office tools such as MS PowerPoint with experience creating packs and reports.
  • The ability to simplify complex matters for senior stakeholders.
At AGL, we offer a wide range of benefits including:

  • Flexible working options including hybrid work.
  • Discounts on energy, telcos and solar plans.
  • Participate in Energise
  • our reward & recognition program.
  • Access 20 weeks of paid parental leave for the primary carer.
  • Access to an additional week of recharge leave per year.
  • Play an active role in our diversity & inclusion initiatives.
  • Novated leasing and Electric Vehicle subscriptions.
  • Access to study assistance, AGL's share purchase plan and insurance deals.
- _Benefits may change over time and vary based on role type and location._

Inclusion at AGL


At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community.

AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose

To learn more visit:

  • AGL is a_ Circle Back Initiative employer we commit to respond to every applicant_._

Location:

Docklands VIC 3008

Job Family Group:
Business and Organization Analysis Management

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