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Senior Support Engineer
3 months ago
Our clientWe are working with a company that can set the standard for service delivery for IT management services whilst providing a fulfilling and enjoyable environment for all of their team and have been recognised for this by Great Places to WorkThe RoleOperational support of customer infrastructure.
Entailing incident resolution, change management, and upgrades/improvementsActing as an escalation point for the service desk engineers within your team on complex support casesStandard 3rd level support, both remotely and occasionally onsiteIdentify inefficient processes and suggesting improvements for greater efficiencyAwareness of customer incident trends & developmentsEnsure that skills and product knowledge are always across the latest developments in our fieldA great working environment with a high performing teamBonuses on offer for high performing team members360-degree recognition and rewards platformA workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effortWorking from home arrangementsA great opportunity to travel, with occasional overseas work tripsAbout YouA minimum of 2 years' experience in a Senior Support RoleA minimum of 2 years in a Managed Service Provider environmentProficient in the following technologies:Microsoft Windows Server and desktop operating systemsMicrosoft Active Directory, Exchange, RDSOffice 365 and Azure ADNetworking and firewallsEnterprise storage devicesRMM TechnologiesExperience using ticketing SystemsStrong verbal and written communication skills and professionally presentedCustomer-centric approachExcellent time managementHave the ability to work and perform under pressure in time-critical scenariosHold current C class drivers license and own carApply todayPlease select "apply now' and send your resume to Kieran Davies -#J-18808-Ljbffr