Customer Support Associate

1 week ago

North Sydney Council, Australia Autodesk Full time
Job Requisition ID #

  • 23WD70177
Position Overview

We are looking for a passionate and dedicated individual to join our world-renowned Customer Support Team.

With offices all over the globe, we consist of amazing support specialists who not only provide front-line service to our users, but also work across multiple internal organizations in order to better provide a holistic customer experience.

As a Customer Support Associate, you will support our users throughout their day-to-day operations with passion, empathy, hard-work, and a craving for feedback.

This is an incredibly exciting time at Autodesk and this role will give you the opportunity to be at the front line - you'll be making a direct impact on our users' experience every day, in a number of industries, all over the world.

Autodesk Construction Solutions


Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future.

The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field so customers can move seamlessly through each phase of a building's lifecycle — from design and preconstruction to construction, turnover and operations — with best-in-class solutions that include Assemble Systems, Autodesk Construction Cloud, BIM 360, BuildingConnected, PlanGrid, and Pype.

General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.


Responsibilities:

  • Perform extensive front-line investigations into technical issues, and log cases with accurate information to provide a full record of each issue and resolution. Ensure every interaction is of the highest quality
  • Manage requests and act as a liaison with internal stakeholders (Sales, Customer Success, Engineering, Operations, Marketing, Finance)
  • Communicate daily with the Technical Team, Specialists, and Leadership to report support issues, bugs, important user concerns, customer sentiment, and product feedback
  • Take part in interesting and challenging support-related projects that will allow you to utilize your unique skill set and make an impact on our team


Minimum Qualifications- Exceptional written and verbal communication skills- Have a proven track record of exceptional customer support experience- Remarkable empathy and listening skills.

You really enjoy learning from and talking to our customers.

You have amazing composure and are very patient- Have attention to detail with an analytic and technical mindset that helps you meticulously troubleshoot and evaluate issues quickly, efficiently, and accurately- Are resourceful and not afraid to tackle difficult questions on your own; driven to work hard with minimum supervision Have an amazing work ethic, are adaptable and a team player.

You can identify where help is needed and are motivated to pitch in, coach, and train your peers- Thinks outside the box and use resources to come up with solutions- Understand and can express how policy and procedure yields successful results for Autodesk and their customers; are transparent and honest- Are comfortable navigating a CRM- Understand the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-based software like Microsoft Suite, One Drive, etc- Are a master on breaking down complex concepts into day-to-day terminology to help customers of all technical proficiencies

Preferred Qualifications- Japanese language proficiency preferred but not required- Previous experience troubleshooting and supporting iOS, Android, and Windows platforms- Familiarity with support centric KPIs and Metrics- Mastery of Salesforce- Experience with chat systems- Familiarity with the construction industry- Understand the customer journey (from sales to adoption to support)- Your personal brand - how you present yourself - is exceptional

ACSCareers

LI-RS1


At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk Careers

  • Customer Support Associate

    1 week ago

    North Sydney Council, Australia Afterpay Full time

    Company Description:At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and...

  • Customer Support Associate

    1 week ago

    North Sydney Council, Australia Shift Full time

    Company Description:At Shift, we're passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We're here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you'll approach new challenges with a clean sheet of paper,...

  • Customer Support Associate

    1 week ago

    North Sydney Council, Australia Shift Full time

    Company Description:At Shift, we're passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We're here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you'll approach new challenges with a clean sheet of paper,...

  • Customer Support Associate

    2 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Customer Support Associate

    3 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Customer Support Associate

    4 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean...

  • Customer Support Associate

    3 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean...

  • Customer Support Associate

    2 days ago

    North Sydney, Australia Autodesk Full time

    Job Requisition ID # - 23WD70177 Position Overview We are looking for a passionate and dedicated individual to join our world-renowned Customer Support Team. With offices all over the globe, we consist of amazing support specialists who not only provide front-line service to our users, but also work across multiple internal organizations in order to better...

  • Customer Support Associate

    1 week ago

    North Sydney Council, Australia Shift Full time

    Company Description:At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and...

  • Associate Customer Resolution Officer

    3 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Customer Resolution Officer** - ** $84,734 - $96,835 plus super**: - ** Ongoing role - Multiple roles available**: - ** Location - Roles can be based in McKell, Paramatta or Gosford. Hybrid and flexible working conditions available**: - ** SNSW Grade 5/6** **About us** The Customer Resolutions Team is a newly created function within Service...

  • Customer Support Associate

    3 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Shift (not for Hatch)** Hatch is supporting Shift to find a great Customer Support Associate to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Shift. **About the role at...

  • Fintech Sales Associate

    1 week ago

    North Sydney Council, Australia Lendi Group Full time

    Company DescriptionSince 2016, over 2 million Australians have logged on to the Lendi Platform to research, compare, apply for, and settle their home loans online. As such, we're looking to introduce new talent into our team of Sales Associates, who support our brokers with lead qualification, and kickstart our customers on the journey to home...

  • Customer Support Associate

    2 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Customer Support Associate

    2 months ago

    North Sydney, Australia Shift Full time

    Company DescriptionAt Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.  We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Customer Support Associate

    3 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Square (not for Hatch)** Hatch is supporting Square to find a great Customer Support Associate to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Square. **About the role at...

  • Customer Experience Associate

    2 months ago

    North Sydney, Australia Harvest Hotels Full time

    **Customer Experience Associate** - Full time or job-share role available - North Sydney Location - Seeking an experienced Junior Receptionist/administrator to join a corporate head office. - Office based role - Monday-Friday 9:30am to 6pm - Salary: $50 - $60k - Immediate start! **About the role**: We are seeking highly organised, enthusiastic person with a...

  • Customer Experience Associate

    15 hours ago

    North Sydney, Australia Harvest Hotels Full time

    **Customer Experience Associate** - Full time or job-share role available - North Sydney Location - Seeking an experienced Junior Receptionist/administrator to join a corporate head office. - Office based role - Monday-Friday 9:30am to 6pm - Salary: $50 - $60k - Immediate start! **About the role**: We are seeking highly organised, enthusiastic person with a...

  • Customer Service and Sales Support Associate

    1 week ago

    Sydney, New South Wales, Australia W. L. Gore & Associates Full time

    About Us:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates.This role will be located at our facility in Sydney, Australia.Responsibilities: Support effectively the order to cash process, including administering order fulfilment using an ERP system and supporting case...

  • Associate Sales Representative

    1 week ago

    North Sydney Council, Australia Cisco Full time

    Cisco Sales Associates Program (CSAP) Associate Sales Representative – Sydney, Australia Start date: 29th July 2024 What You'll Do: Cisco Sales Associates Program (CSAP) is a global program that provides a structured training and on-the-job-experience to develop sales champions. We will develop your sales; technical and communication skills and you will...

  • Associate Director Transmission

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Director, Transmission** Clerk Grade: 11/12, base salary starting at $139,787 - $161,663 plus superannuation and leave loading Employment Type: Ongoing Full-time opportunity Hybrid working arrangements available This role sits within Digital.NSW / NSW Telco Authority in the Engineering team **About the team**: NSW Telco Authority is working...