Job Number

Job Category Food and Beverage & Culinary

Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Pier One Sydney Harbour is Sydney's leading lifestyle hotel, designed for experience seekers, built over the water on Sydney Harbour.

Fuelled by our love of the hyperlocal, Pier One is home to 189 designer rooms and suites, Sydney's leading event venues, awarded restaurant The Gantry, and vibrant pier with waterside bar and dining offerings.

Perks, Rewards, Motivations

• Discounts on hotel rooms including all properties within the Marriott International group.
• Discounts on food & beverage, including our hatted restaurant The Gantry.
• Wellbeing & mindfulness programs to ensure you stay healthy in and out of work.
• Complimentary staff meals.

Your Opportunity

• Coordinate with the operations teams to arrange for VIP arrivals include room preparations, meeting guests at checkin, and escorting guests to their rooms.
• Deliver food, beverages, and other requested items to guests in suites.
• Address any guest needs noted on the reservation by the reservations, sales, or other teams.
• Coordinate with Guest Services and Engineering to meet special guests needs.
• Coordinate laundry services for guests as requested, coordinating pickup and delivery of items as needed.
• Complete room inventories and keep inventories appropriately provisioned, as appropriate.
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customers during the event phase and handsoff to the Banquet Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Identifies operational challenges associated with his/her event/wedding and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Acts as liaison between field sales person and customer throughout the event process (preevent, event, postevent).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Build good relationships with all departments within the hotel and with clients.
• Quote, negotiate, and contract a portfolio of catering and wedding events to ensure personal revenue targets for the year are achieved
• Coordinate all weddings only events as directed.

What we ask of you

• Passion for wedding industry and wedding trends in market.
• Experience with Opera PMS preferred, but not require.
• An uptodate RSA.
• A genuinely warm & welcoming demeanor.
• Energising motivation it's infectious no job is too big or too small
• A passion and a burning desire to be the best in the industry.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
• Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

---