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Technical Support Representative
1 week ago
- Consumer Electronics & Automotive Markets
- Growing Company, Salary commensurate with experience
The Company
Our client is a growing organisation who are driven to succeed.
With a range of quality products, this company maintains an enviable position and so are seeking out a professional Technical Support Representative.
The business is a leading supplier of innovative consumer and automotive products to a range of clients that include well-known brands.
They are supportive of their people and maintain a strong focus on the quality and reliability of their products and services.
The Opportunity
Primary duties will include
- Assist consumers, service agents and retailers with technical, operational & connection queries
- Provide technical product information in a manner to suit the level of callers' expertise
- Advise and effectively resolve enquiries
- Undertake regular training on products to staff and agents as required
- Provide relevant technical information for FAQ database
- Assist product manager with product reviews and testing
Skills and Experience
- Electronics retail experience, or be a trade qualified Automotive Electrician and bring previous experience as an installer of car alarms, car audio or aftermarket products
- Background in consumer electronics products or home security systems would be well regarded
- If not trade qualified, you will have worked in technical support role with high volume calls and possess professional communication (verbal & written) skills
- You will enjoy talking to people, providing a high level of technical guidance through detailed discussions, sometimes with nontechnical people
This is a great opportunity to join an established team in a growing business to utilise your technical skills and knowledge.
- Therefore, we will be completing all of our recruitment processes via digital channels for the near future._
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