Technical Support Representative

1 week ago


Melbourne, Victoria, Australia Veritas Recruitment Full time
Aftermarket Service Provider

  • Consumer Electronics & Automotive Markets
  • Growing Company, Salary commensurate with experience

The Company
Our client is a growing organisation who are driven to succeed.

With a range of quality products, this company maintains an enviable position and so are seeking out a professional Technical Support Representative.

The business is a leading supplier of innovative consumer and automotive products to a range of clients that include well-known brands.

They are supportive of their people and maintain a strong focus on the quality and reliability of their products and services.


The Opportunity

Primary duties will include

  • Assist consumers, service agents and retailers with technical, operational & connection queries
  • Provide technical product information in a manner to suit the level of callers' expertise
  • Advise and effectively resolve enquiries
  • Undertake regular training on products to staff and agents as required
  • Provide relevant technical information for FAQ database
  • Assist product manager with product reviews and testing

Skills and Experience

  • Electronics retail experience, or be a trade qualified Automotive Electrician and bring previous experience as an installer of car alarms, car audio or aftermarket products
  • Background in consumer electronics products or home security systems would be well regarded
  • If not trade qualified, you will have worked in technical support role with high volume calls and possess professional communication (verbal & written) skills
  • You will enjoy talking to people, providing a high level of technical guidance through detailed discussions, sometimes with nontechnical people


This is a great opportunity to join an established team in a growing business to utilise your technical skills and knowledge.

Take the next step in your career

  • Therefore, we will be completing all of our recruitment processes via digital channels for the near future._
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