Club General Manager

1 week ago

Brisbane, Queensland, Australia Accor Hotels Full time

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,

Do what you love, care for the world, dare to challenge the status quo#BELIMITLESS

What is in it for you:

  • Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
  • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Planet 21 and WATCH
Job Description

Leadership and Staff Management:

  • Recruit, train, supervise, mentor club leaders and colleagues alike , including front desk personnel, trainers and coaches, locker & pool attendants, kids club personnel, lifeguards etc.
  • Foster a positive work environment, encouraging teamwork and professional development.
  • Set performance goals and provide regular feedback to ensure high-quality service delivery.
  • Work and liaison directly with the Resort F&B team on the Food and Beverage offerings at the Club.
  • Stay UpToDate with Club industry trends, development and best practices
  • Project manage Club Capital, Development and Maintenance projects to ensure they run seamless, on schedule and to budget & forecast

Operational Oversight:

  • Ensure there's a clear strategic vision and plan to ensure the Club is best in class by offering the ultimate programing, amenities and facilities
  • Develop and implement operational policies and procedures to optimize efficiency and Member and Guest satisfaction.
  • Maintain cleanliness, safety, and functionality of all club facilities, equipment, and amenities.
  • Monitor inventory levels (operating supplies and Retail) and coordinate procurement of supplies and equipment as needed.
  • Develop a clear plan to further enhance all sources of revenues including dues, locker rentals , fitness, aquatic & tennis programing, kids club and membership programing and activations

Member and Guest Experience:

  • Uphold highest in class standards for member & guest service, addressing member concerns promptly and effectively.
  • Develop and execute strategies to enhance member engagement, growth and retention.
  • Organize and promote special events and programs to enrich the member experience.

Financial Management:

  • Develop annual budgets and forecasts, monitoring financial performance against targets.
  • Identify opportunities for revenue growth and cost optimization, implementing strategies to maximize profitability.
  • Ensure compliance with financial regulations and internal controls.
  • Utilize technology to further enhance and understanding the membership spend & accounting procedures

Marketing and Promotion:

  • Collaborate with marketing team to develop and implement promotional campaigns to attract new members.
  • Maintain a strong online and offline presence through social media, community outreach, and partnerships.
  • Analyze market trends and competitor activities to identify opportunities for differentiation and innovation.

Member retention and recruitment:

  • Must lead member recruitment and retention effort. Must be integral and proactive part of developing relationships that lead to membership interest and/or business opportunities.
  • Catalyst for identifying new program/services and enhancing current ones for members, guests and their usage, satisfaction and member retention.
Qualifications
  • Bachelor Degree in Business Administration, Hospitality Management, or related field (preferred).
  • Proven experience in Club management & development or related roles, with a track record of of successful leadership and growth.
  • Strong interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders.
  • Solid understanding of financial management principles and practices.
  • Proficiency in computer applications, including MS Office and club management software.
  • CPR and first aid certification (preferred).
Additional Information

Visa:Must be able to provide proof of eligibility to work in the United States

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Opportunity Employer EEOE M/F/V/D

Salary Range:$160,000 to $190,000


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