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Contracts Officer
3 months ago
Contracts Officer
North Ryde (NSW), Australia | req17215
What you will enjoy doing
- You will be responsible for providing an advanced level of knowledge and skill specific to the account opening and customer onboarding process for all customer segments across Australia and New Zealand
- Ensure the needs of this critical customer base are met through price loading, sales deal creation and maintenance and contract management related tasks
- You shall create contracts and pricing in SAP according to agreed terms whilst maintaining strict adherence to BOC's policies and procedures, manage existing contracts in line with agreed price review mechanisms, review contract setups to identify areas of efficiency and improvement
- Identify atrisk customers or opportunities and involve or escalate to the appropriate person from the regional Sales teams to drive customer retention and wins
- Manage your Case List queue to ensure cases are actioned within milestone and that the appropriate notes are left within the case to ensure other employees can see the investigation and action taken
- Providing feedback to CSC leadership of any gaps or inefficiencies with customer service processes
What makes you great
- A strong attention to detail and high degree of accuracy in the creation of new contracts, sales deals and for price loading is critical to ensure seamless ordering, delivery, billing, and payments on customer accounts.
- Excellent time management skills with the ability to effectively communicate turnaround time expectations and deliver on those expectations.
- Strong verbal and written communication skills with advanced problemsolving skills, critical thinker.
- Previous complex customer dispute/case management experience preferred.
- You possess knowledge of SalesForce, Case Management, Lead & Opportunity, SAP account and pricing structures as well as the Order to Cash process (desirable)
Why you will love working with us
At Linde we identify ourselves with our products - either working for the technical or medical gases business.
Being a company with a long tradition in the gases business, we not only care about our customers and high-quality products, but most importantly about our employees.
While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.
What we offer you
At Linde, the sky is not the limit.
If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless.
Be Linde. Be Limitless.Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programmes to recognize solo and collaborative team efforts.
At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits.
We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.
Have we inspired you? Lets talk about it
So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?
In order to apply, you must have full work rights in Australia.
Applications are accepted until 26th May 2024 COB
BOC Limited Australia acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe.
