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Customer Service

3 months ago

Melbourne, Victoria, Australia APS Group Full time

New Intake Commencing - 1st July 2024

About the Role

APS have partnered with a large and experienced provider of freight forwarding Services to help them in finding the best of the best in the customer service game

At APS we take pride in our passion for customer service excellence with our clients and contractors alike, our team is filled with experienced, passionate, and dedicated recruiters who are determined to help our contractors feel at home on our client sites.

Aligning ourselves to our clients' values of Trust, Inclusivity, Empowerment and Safety, we aim to source the best talent and attitudes in the field. Our client is dedicated to collaborating with you as an individual to enhance your strengths and let you leave your unique imprint in their business. Fostering your learning to help you grow and expand your knowledge and skills set.

Duties

  • Respond to High Volume inbound calls.
  • Resolve customer queries promptly and professionally.
  • Proactively identify and address customer needs.
  • Update and maintain accurate customer records.
  • Collaborate with team members to improve service processes.

Skills & Experience

  • No previous experience required, just a can-do attitude and positive disposition.
  • Be technically savvy.
  • Active listening skills
  • Use your initiative to assist others both colleagues and customers alike to reach common goals.
  • Have a high level of resilience.
  • Strong attention to detail

Perks & Benefits

  • In house training program
  • Mentored by Senior staff from day one.
  • Participate in a bright and exciting team culture with in-house competitions and team building activities.
  • Employee EAP Program available
  • Casual to Permanent transition available
  • Hybrid working arrangements after your training period

About the Company

Australian Personnel Solutions is a leading national staffing agency renowned for its commitment to connecting top-tier talent with exceptional companies. With a strong local presence and a national reach, we specialize in providing tailored workforce solutions across various industries.

At Australian Personnel Solutions, we welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.

Further information

You will be required to meet Australian Personnel Solutions employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

Applicants must possess unrestricted working rights.

Must be available to work during Peak Season (Christmas & Easter, not including public holidays)

Leave blackout period from November to January

To find out more about opportunities at APS Group visit