Product Manager

2 weeks ago

Sydney, New South Wales, Australia Tyro Full time

Why work for us
We're not just like every other bank.

Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people.

You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business.

Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all.

Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

Take a look here what it's like to work at Tyro

About the role

Product Strategy and Planning:

  • Develop and execute a strategic roadmap for eCommerce products and services, aligned with business goals and market trends.
  • Conduct market research, competitive analysis, and customer segmentation to identify opportunities and inform product strategy.
  • Define product requirements, user stories, and acceptance criteria based on customer needs and business objectives.

Commercial Acumen:

  • Monitor and analyse eCommerce KPIs, including customer segment metrics, margins, transaction value, and attrition, to identify areas for improvement in commercial outcomes.
  • Collaborate with the marketing, sales, and finance teams to develop effective promotional campaigns and pricing strategies.
  • Utilise datadriven insights to identify new revenue streams, upsell/crosssell opportunities, and optimise the overall eCommerce portfolio performance.

Product Development and Delivery:

  • Collaborate with crossfunctional teams, including (but not limited to) design, engineering, sales, to define and prioritise features, ensuring timely and successful initiatives delivery.
  • Manage the endtoend product development lifecycle, including gathering requirements, creating wireframes/prototypes, conducting user testing, and overseeing deployment.
  • Monitor project timelines, manage risks, and resolve any issues or roadblocks that may impact delivery.

Customer Experience Optimisation:

  • Continuously analyse customer behaviour, feedback, and usability data to identify areas for improving the overall user experience.
  • Work closely with UX/UI designers to create intuitive, userfriendly interfaces that enhance customer satisfaction and drive engagement.
  • Implement A/B testing and other conversion rate optimisation techniques to continuously improve user experience.

Stakeholder Management:

  • Collaborate with internal stakeholders, including executives, marketing teams, sales teams, and customer support, to gather requirements and align on strategic objectives.
  • Communicate initiative status', timelines, and key milestones to stakeholders, ensuring transparency and managing expectations.
  • Work with external partners and vendors, managing relationships to ensure successful delivery of initiatives and maximise the value of partnerships.

Skills & Experience:

  • Bachelor's degree in business, computer science, or a related field.
  • Proven experience (5 years) as an eCommerce Product Manager or similar role
  • Strong commercial acumen with a track record of delivering revenue growth through eCommerce initiatives.
  • Deep understanding of eCommerce trends, best practices, and technologies, including experience with eCommerce platforms, analytics tools, and payment gateways.
  • Excellent project management skills, with the ability to prioritise tasks, manage multiple projects simultaneously, and deliver projects on time and within budget.
  • Analytical mindset with the ability to gather and interpret data, generate insights, and make datadriven decisions.
  • Strong communication, presentation, and stakeholder management skills, with the ability to influence and collaborate effectively across teams.
  • Strong attention to detail and a commitment to delivering highquality products that meet customer needs and exceed expectations.

Perks & Benefits

  • We offer some amazing employee benefits such as a flexible working environment with a mix of inoffice and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more

Our Story

  • Launching in 2003, Tyro has grown to become Australia's largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22,

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