Member Engagement Consultant

1 week ago


South Toowoomba, Queensland, Australia RACQ Full time

Member Engagement Consultant

(

Job Number:

230000WO

)

Description

Member Engagement Consultant - Clifford Gardens

About the role
RACQ Toowoomba is looking for a fun, energetic and customer service superstar to join our team. We will provide a comprehensive and tailored training programme to set you up for success.

As a Member Engagement Consultant, you will create exceptional customer service experiences for our members as you deliver tailored solutions across a range of assistance, insurance and banking products and services.


  • Rate of pay at commencement is $32.35 Super + Penalty Rates
  • Full-Time Position
  • Fixed-Term until March 2024

About you:

Customer service and a desire to help is key.

We are seeking applicants who love to help others, thrive in a fast-paced environment, build meaningful relationships with colleagues, and have an excellent work ethic.

You will be eager to learn, happy to deal with members face-to-face and via phone, and have a can-do attitude Strong written, verbal, and communication skills

You will also play an integral role in deepening RACQ's relationship with Members by:

  • Engaging members in conversation to build rapport.
  • Actively listening to members, seeking to understand the reason for their visit
  • Match and direct members with an appropriate consultant, whilst setting expectations
  • Creating memorable experiences for members by showing empathy and supporting them in important life moments
  • We provide training with ongoing support to set you up for success

About you

  • An engaging communication style with active listening and proven ability to engage our members
  • Customer Service experience in a retail or similar customer focused environment
  • A resilient team player who is committed, reliable and has a positive attitude
  • Attention to detail, with basic computer literacy and accurate data entry skills
  • Adaptability in a fastpaced, structured environment
  • Second language desirable

Why join RACQ?


It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders.

We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.


By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030.

We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives.

We'll continue to advocate for, research, and offer green solutions.


At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members.

We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you;
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

  • Financial benefits and discounts on a range of banking, assistance and insurance products
  • Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
  • A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid nonprimary caregiver leave and purchased leave up to 4 weeks per year
  • Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
  • Invest in your development with inhouse development programs and online courses.

Ready to apply? You've got this.

RACQ is a 'Circle Back Initiative' employer - we commit to respond to every applicant.

Work Locations
Toowoomba Clifford Gardens Clifford Gardens Shopping Centre Corner James Street & Anzac Avenue South Toowoomba 4350
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