Major Incident Manager

1 week ago

Melbourne, Victoria, Australia IOOF Holdings Full time

Date:28-Feb-2023
Location:Melbourne, VIC, AU, 3000
Employment Type:Permanent Full Time- Be part of a team where everyone belongs, and individuality is celebrated

  • Contribute to the financial wellbeing of our 2 million+ clients across Australia
  • We support flexibility and hybrid working

The difference you will make at Insignia Financial

  • This is your chance to contribute to an organisation which focuses on developing our platforms to better serve our clients.
Are you proficient in ServiceNow? Do you have a broad knowledge of hardware and software and excellent communication skills?You will be responsible for driving restoration, recovery and review of Major Incidents based on best practise within an ITIL Framework and will make a difference by:

  • Leading, responding, driving, facilitating and chairing all Major Incident investigation activities, meetings, and conference calls with relevant stakeholders
  • Review incidents to ensure correct processes are adopted and where necessary provide feedback based on the review/audit
  • Support the creation and maintenance of the incident, major incident and event management process flow documentation (flow charts, roles and responsibilities, knowledge articles etc.), to ensure consistency with the Process Quality Framework. Actively participate in Continual Service Improvement by identifying improvements to the incident, major incident management processes
  • Monitor and coordinate with resolve groups, vendors and asset owners to resolve the incident in line with resolution SLA's

A little bit about you

  • Tertiary qualification in Computer Science or IT
  • Proven technical experience in the IT industry
  • Proven experience as an Incident Manager
  • ITIL accreditation

Life at Insignia Financial

  • We're one of Australia's leading financial wellbeing organisations and we're transforming the way every day Australians interact with financial advice and their super. We're available to all and we look after every client like they're our only client.

This is clearly reflected in our Purpose:
Understand me. Look after me.

Secure my future.- We know that people who get financial help live better lives, our ambition is to create financial wellbeing for every Australian.

We've been helping Australian's since 1846 and we're currently contributing to the financial wellbeing of over 2 million+ clients.- Diversity and ensuring our people feel they belong is important to us, we take pride in putting our people, as well as our clients, first and value and celebrate diversity within our teams.


We have a Women in Technology community which exists to bring together female and non-binary people within the tech world at Insignia Financial.

This supportive forum is eager to progress and make change in the technology space
-
does this sound like you?

  • With many of us now working from home more than the office, we understand the importance of flexibility. As we work in a hybrid environment, we spend at least two days a week or the equivalent of this if you are part time) in an Insignia Financial office, and otherwise you'll 'work where it works' for you, your team and our clients
  • We encourage our people to have an impact on the broader community we serve through volunteering leave.
  • At Insignia Financial, it's important to us that our people feel secure about their own money. We have an extensive financial wellbeing offering available to our people, including access to financial advice, mortgage and insurance brokers, Will and estate planning services and more.
  • Join us and contribute to achieving our ambition of creating financial wellbeing for all Australians through living our Principles:

  • be human, deliver what matters, stronger together, keep it simple and do what's right, not what's easy.

To apply Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

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