Client Operations Associate

2 weeks ago

Sydney, New South Wales, Australia Media Full time

Join us as the essential backbone of our Operations and Delivery team

In this client-facing role as the Client Operations Associate you will wield your organisational prowess across resourcing, invoicing, and project management, ensuring seamless support to our delivery efforts. As the primary contact for our support/managed services clients, you will deliver unparalleled customer service, efficiently managing Jira support tickets and facilitating client updates. Your role offers a gateway to diverse exposure, from operations to cutting-edge technologies, priming you for a future in project management, consulting, or IT. If you're driven, adaptable, and ready for a dynamic challenge, this is your opportunity to thrive and grow

Responsibilities:

  • Ensure excellent customer service for our Support/Managed Services clients.
  • Handle calls, emails, and tickets related to client queries, requests for support and follow-up on ticket progress.
  • Be the client-facing support contact for clients, working closely with both clients and our development team.
  • Monitor and assign tickets raised by clients in Jira to team members who are responsible for providing the required Level 2 and Level 3 technical support.
  • Manage the each support ticket and its assignment to the technical support team member through to completion.
  • Follow-up team members for documentation of issues raised and to update ticket status within Jira.
  • Facilitate weekly meetings with clients to ensure they're kept up to date on the status of their tickets and ensure clients are provided with the best customer support possible.
  • Track client service delivery to the statement of work contracts, ensuring we always meet our agreed service levels.
  • Manage the support team to resolve issues and complete requests within agreed client service levels.
  • Support the Australian team in resource trafficking, coordinating resource bookings, and assigning team members to client-facing projects.
  • Communicate project assignments to team members, ensuring clear understanding of assignment start and end dates as well as time allocation.
  • Understand basic financial processes and principles in order to assist with administrative tasks such as expense tracking and invoice management. (monthly invoicing).
  • Through collaboration with project managers, account managers, and senior management, you will update project boards with the latest information, ensuring visibility and traceability of project pipeline and progress boards) .
  • Chase submission of timesheets from team members and ensure accurate and complete timesheet reporting on a weekly and monthly basis. Run reports routinely and on an ad hoc basis for management oversight.
  • Complete administrative tasks to enable intercompany operational (IO) transfer of costs and invoices to be assigned and received.
  • Updating and maintaining operational tools (Sanskrit) for accuracy and completeness.

Requirements and Qualifications:

  • 3+ years proven experience in a project coordination or administrative role, preferably within a digital consulting, agency, or related industry (not essential).
  • Excellent organisational skills and attention to detail.
  • Excellent verbal and interpersonal communication skills.
  • Familiarity with project processes and terminology either in a professional environment or through higher education.
  • Experience in creating reports, completing basic data analysis and interpretation.
  • Understanding and exposure to financial processes would be a plus

#Ll-Onsite

#LI-CX1

About Media.Monks

Media.Monks is the purely digital, unitary operating brand of S4Capital plc that connects 7,600+ digital natives across one global team. We are united by a mission to shift industries forward and pave the path towards ambitious outcomes so our clients and our people can realize their full potential for growth. Joining Media.Monks means becoming part of a highly ambitious collective of some of the most gifted, focused, joyful talent from all over the world, with the goal to change the industry for good.

Our unified model combines solutions in media, data, social, platforms, studio, experience, brand and technology services to help our clients continuously reinvent themselves throughout increasingly rapid cycles of disruption. Our efforts to shape culture, build innovative technologies and unlock the future of growth have earned recognition from numerous esteemed panels: we maintain a constant presence on Adweek's Fastest Growing lists , regular recognition at Cannes Lions, and continual inclusion in AdExchanger's Programmatic Power Players In addition, we've received the honor of being Adweek's first AI Agency of the year (2023), the title of Webby Production Company of the Year , a record number of FWAs, and have earned a spot on Newsweek's Top 100 Global Most Loved Workplaces 2023. Together, these achievements solidify our experience in digital innovation, excellence in craft, and commitment to personal growth.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Media.Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website ) and will never ask for payment or bank account information during the recruitment process.

Disclaimer:Responsible for resourcing and implementing security controls for your teams processes and systemsResponsible that all your personnel apply information security in accordance with the established information security policyInterested?
Apply for this job

First Name*

Last Name*

Email*

Phone*

LinkedIn Profile

What is your notice period?*

Would you require a work visa sponsorship?(Indicate 'Yes' if you are already on one)* Yes No

What is your current annual salary range?(Kindly indicate local currency)*

What is your expected annual salary range?(Kindly indicate local currency)*

Uploads

Supported Files: pdf, doc, docx, txt and rtf

Resume / CV*

Supported Files: pdf, doc, docx, txt and rtf

Media.Monks does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Media.Monks collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Policy for further details.

#J-18808-Ljbffr

  • Operations - Client Tax Associate

    2 weeks ago

    Sydney, New South Wales, Australia JPMorgan Chase Bank, N.A. Full time

    As the Client Tax Associate in the Fund Services team, you will be responsible for the provision of tax services to both internal and external clients, including managing client's tax queries and deliverables. You will require strong analytical and problem solving skills. As the Client Tax Associate, you will be required to work together with others in the...

  • Client Service and Operations Associate

    2 weeks ago

    Sydney, New South Wales, Australia Fisher Investments Europe Full time

    Client Service and Operations AssociateOverviewThe Opportunity:As a Client Service Associate you will support the launch and development of Fisher Investments Australia. You will improve the firms success daily by working with managers to mitigate risks to the business and our clients. You will manage operations locally across many different functions and be...

  • Client Service and Operations Associate

    2 weeks ago

    Sydney, New South Wales, Australia Fisher Investments Europe Full time

    Client Service and Operations AssociateOverviewInvesting can be one of the most important and nerve-racking aspects of people's lives. At Fisher Investments Australia, we believe your career goals and your desire to help others should go hand-in-hand. As a Client Service Associate (CSA), you will form relationships with clients to give them support in...

  • Client Operations Associate

    2 weeks ago

    Sydney, New South Wales, Australia Media Full time

    Client Operations Associate • Sydney AustraliaJoin us as the essential backbone of our Operations and Delivery teamIn this client-facing role as the Client Operations Associate you will wield your organisational prowess across resourcing, invoicing, and project management, ensuring seamless support to our delivery efforts. As the primary contact for our...

  • Client Service and Operations Associate

    2 weeks ago

    Sydney, New South Wales, Australia Fisher Investments Europe Full time

    Overview:The Opportunity:As a Client Service Associate you will support the launch and development of Fisher Investments Australia. You will improve the firms success daily by working with managers to mitigate risks to the business and our clients. You will manage operations locally across many different functions and be a part of a collaborative team that...

  • Client Service and Operations Associate

    2 weeks ago

    Sydney, New South Wales, Australia Fisher Investments Full time

    Overview The Opportunity: As a Client Service Associate you will support the launch and development of Fisher Investments Australia. You will improve the firms success daily by working with managers to mitigate risks to the business and our clients. You will manage operations locally across many different functions and be a part of a collaborative...

  • Client Service and Operations Associate

    2 weeks ago

    Sydney, New South Wales, Australia Fisher Investments Full time

    The Opportunity:Join us as a Client Service Associate and become an integral part of the team at Fisher Investments Australia. Your role will involve supporting the growth of the firm by collaborating with managers to minimize risks and enhance client satisfaction. This position offers diverse responsibilities, allowing you to develop valuable skills in the...

  • Associate, Client Solutions

    2 weeks ago

    Sydney, New South Wales, Australia GLG Full time

    We are seeking an Associate to support GLG's business in Australia and New Zealand. Associates are the engine behind GLG's Insight Network, the world's largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role. Associates help drive GLG's business forward and add value through close coordination with...

  • Client Associate

    2 weeks ago

    Sydney, New South Wales, Australia Carat Full time

    The purpose of this role is to play a key bridging role within the client account team, providing support to Executives and Managers, assisting in their day to day duties and development of campaignsJob Title:Client Associatedentsu is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths...

  • Client Associate

    2 weeks ago

    Sydney, New South Wales, Australia Dentsu Aegis Network Full time

    The purpose of this role is to play a key bridging role within the client account team, providing support to Executives and Managers, assisting in their day to day duties and development of campaignsJob Title:Client AssociateJob Description:dentsu is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and...

  • Client Associate

    2 weeks ago

    Sydney, New South Wales, Australia Dentsu Aegis Network Full time

    The purpose of this role is to assist the team in their day to day duties and coordination of campaigns and initiativesJob Title:Client AssociateJob Description:Part of Dentsu Group, dentsu International is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the...

  • Client Associate

    2 weeks ago

    Sydney, New South Wales, Australia Dentsu Aegis Network Full time

    The purpose of this role is to assist the team in their day to day duties and coordination of campaigns and initiativesJob Title:Client AssociateJob Description:Part of Dentsu Group, dentsu International is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the...

  • Operations Associate

    2 weeks ago

    Sydney, New South Wales, Australia GOW Recruitment Full time

    Career growth and development opportunities Excellent salary and bonus structure Hybrid workingOur client is a leading Custodian seeking an Operations Associate to join their growing Sydney teamMain responsibilities include but are not limited to:Addressing clients and fund manager queries Ensuring all daily and monthly operational and reporting deliverables...

  • Vietnamese Client Associate

    2 weeks ago

    Sydney, New South Wales, Australia The Hong Kong Internship Platform Full time

    About The CompanyThe Company connects worldwide industry experts, and identifies the world's best experts with the right experience and insights to address our clients' questions. You will have the opportunity to work with clients like 500 fortune companies, Investment banks, and private equity This role helps you to gain different industry knowledge, and...

  • Associate, Client Services

    2 weeks ago

    Sydney, New South Wales, Australia S&P Global Full time

    S&P Global (July 2023) Market Intelligence Client Services Associate Development Program (Sydney)Role: Client Services AssociateThe Location: SydneyThe S&P Global Market Intelligence Client Services Associate Development Program offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. The program...

  • Client Solutions Associate

    2 weeks ago

    Sydney, New South Wales, Australia FactSet Full time

    Client Solutions Associate (Sydney, Australia - October page is loaded Client Solutions Associate (Sydney, Australia - October Apply locations Sydney, AUS time type Full time posted on Posted 9 Days Ago job requisition id R24489 Client Solutions Associate (Sydney, Australia - October 2024 )ABOUT FACTSETFact Set creates data and software solutions for tens of...

  • Client Services Associate

    2 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Sydney- Ancillary Areas- PermanentOur client is a leading financial services provider, looking for a Client Services Associate to join their team.This is a great client services role where you will primarily interact with internal clients, and perform routine operational tasks in the lifecycle of transactions including billing, payments, data entry,...

  • Client Services Associate

    2 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    SydneyAncillary AreasPermanentOur client is a leading financial services provider, looking for a Client Services Associate to join their team.This is a great client services role where you will primarily interact with internal clients, and perform routine operational tasks in the lifecycle of transactions including billing, payments, data entry, reporting...

  • Client Solutions Associate

    2 weeks ago

    Sydney, New South Wales, Australia FactSet Full time

    Client Solutions Associate (Sydney, Australia - October page is loaded Client Solutions Associate (Sydney, Australia - October 2024 ) Apply locations Sydney, AUS time type Full time posted on Posted 9 Days Ago job requisition id R24489 Client Solutions Associate (Sydney, Australia - October 2024 )ABOUT FACTSETFactSet creates data and software solutions for...

  • Client Associate

    2 weeks ago

    Sydney, New South Wales, Australia Dentsu Aegis Network Full time

    The purpose of this role is to assist the team in their day to day duties and coordination of campaigns and initiativesJob Title:Client AssociateJob Description:Born in Japan, raised in Australia, dentsu is one of the largest marketing and advertising agencies in the world. Our network of dedicated experts - 46,000 strong across 145 countries - allows us to...