Senior Support Engineer, Cloud Migrations

1 week ago


Perth, Western Australia Atlassian Full time
Senior Support Engineer, Cloud Migrations


The Migration Support Engineer is a part of our Cloud Migrations team, which is focused on providing advanced support and product expertise to our largest customers.

In this role as a support engineer, you will work on our most important customer accounts and collaborate with global Atlassian team members.

You will join a growing team of specialists improving our support capabilities, capacity, and quality for our largest and most sophisticated customers.

Our Support Engineers for Migrations hit that sweet spot between a technical and customer-facing role and focus on providing advanced support and product expertise to our largest customers who are on their migration journey from their On-Prem Atlassian products to Atlassian Cloud.

You will lead customer-facing calls communicating progress updates, action plans to migration blockers, runbooks, and production migration execution.

You will partner closely with Cloud Migrations Manager, Product and Engineering teams to deliver an awesome migration experience to our customers and provide insights to the product team on making our Migration tooling and customer experience better.8+ years of experience in support, software services, and/or system administration for a large end-user community2+ years of experience working with enterprise customers in a high-touch modelExperience in migrating customers from Server to the Cloud an added advantageStrong database skills, with the expertise to write and update SQL queries with easeExpertise to write, review or modify scripts (Python, bash/shell)Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etcExperience with SplunkExperience with APIs and REST callsWorked with various operating systems, such as Linux, Unix, and Windows.

Proven knowledge of networksExperience supporting Java, especially the JVM componentsYou handle problems, learn new technologies, and enthusiasm to continually evolve as a technical expertExhibit a strong team-oriented outlook and the ability to effectively work with several people and rolesExceptional soft skills, both internal and external communications by email, phone, and VCDemonstrable ability to de-escalate difficult situations with customersExperience getting on calls with customers to provide updates on migration and also hosting these callsEngage support teams across multiple regions and/or cross functions within Atlassian like CSM and EA's for best outcomes towards the customer's migration projectExperience working in an Enterprise environment or with Enterprise customersCollaboration skills with a customer and/or partner team to follow best practices for a successful migrationTechnical KnowledgeLinux/Unix OS; command line knowledgeExperience with Splunk (not a must)SQL knowledgeKnowledge of REST APIStrong scripting knowledge; Ability to write, update and understand scriptsUser Management & Authentication; Basic knowledge of SSO, SAML, LDAP, ADDon't see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.

#J-18808-Ljbffr

  • Perth, Western Australia Atlassian Full time

    Senior Support Engineer, Cloud Migrations The Migration Support Engineer is a part of our Cloud Migrations team, which is focused on providing advanced support and product expertise to our largest customers.In this role as a support engineer, you will work on our most important customer accounts and collaborate with global Atlassian team members.You will...


  • Perth, Western Australia Cloud Bridge Full time

    At Cloud Bridge, we transform how businesses use AWS cloud services.We specialise in Consultancy, Managed Services, Cloud Governance, Fin Ops, and AI/ML to unlock AWS's full potential.Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we're expanding globally with new offices in South Africa and Dubai, a strong...


  • Perth, Western Australia Cloud Bridge Full time

    At Cloud Bridge, we transform how businesses use AWS cloud services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock AWS's full potential.Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we're expanding globally with new offices in South Africa and Dubai, a strong...


  • Perth, Western Australia Cloud Bridge Full time

    At Cloud Bridge, we transform how businesses use AWS cloud services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock AWS's full potential. Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we're expanding globally with new offices in South Africa and Dubai, a strong...


  • Perth, Western Australia Cloud Bridge Full time

    At Cloud Bridge, we transform how businesses use AWS cloud services.We specialise in Consultancy, Managed Services, Cloud Governance, Fin Ops, and AI/ML to unlock AWS's full potential.Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we're expanding globally with new offices in South Africa and Dubai, a strong...


  • Perth, Western Australia Atlassian Full time

    Do you love helping developers solve challenging technical problems? Do you enjoy working with all types of developers from around the world? In this position, you'll empower a wide range of developers that build for the Atlassian Ecosystem, including some of our Marketplace and Strategic partners.Our Senior Support Engineer, Ecosystem role is a blend of...


  • Perth, Western Australia Verse Group Full time

    Senior Systems EngineerEmployment Type:Full-timeAbout the Company:Our client, a leading Mining Services Company, is seeking a highly skilled and experienced Senior Systems Engineer to join their dynamic team. This is a fantastic opportunity to work with cutting-edge technologies and contribute to innovative projects in a fast-paced industry.Key...


  • Perth, Western Australia Nes Fircroft Full time

    Our client, a Tier One well-known Mining organisation, has selected NES Fircroft to provide them with the next Senior Dev Ops Cloud Engineer.This would be an opportunity to join a growing engineering team and contribute to the cloud platform as this department scales the business globally. The Cloud team is working to modernise the delivery landscape,...


  • Perth, Western Australia Microsoft Full time

    Overview We are in search of a highly motivated Cloud Solution Architect (CSA) specializing in Azure Infrastructure Innovation to join our Customer Success Team. In this role, you will handle technical customer engagements, tackling challenging projects within Microsoft's Azure Infra customer base. Our ideal candidate is hands-on, focusing on design, build,...

  • Cloud Engineer

    1 week ago


    Perth, Western Australia Wesfarmers Full time

    Play a key role in shaping our data landscape at Corporate Office and accelerate your personal growth Have access to leading technologies and ongoing learning and development opportunities Be part of a growing data and digital community across the Wesfarmers Group Newly created, full-time permanent role based in Perth What you'll be doing ...

  • Senior Engineer

    4 hours ago


    Perth, Western Australia Macmahon Holdings Limited Full time

    Job ResponsibilitiesWe are seeking a Senior Engineer – Cyber Security to join our team and contribute to the execution of our ongoing cyber security strategy. They will support the Cyber Systems Lead in delivering and maintaining the projects outlined in the Macmahon Cyber Uplift Programme, ensuring completion of operational cyber security tasks to...


  • Perth, Western Australia Google Inc. Full time

    Corporate_fare Googleplace Sydney NSW, AustraliaBachelor's degree in Computer Science, a related field, or equivalent practical experience.2 years of experience with data structures/algorithms and software development in one or more programming languages.Learn more Critical Incident Manager, Cloudcorporate_fare Googleplace Warsaw, PolandBachelor's degree or...


  • Perth, Western Australia DXC Technology Inc. Full time

    At DXC Technology we design, automate and operate IT systems architectures for relevant companies with business-critical systems, providing cloud solutions and developing cool & useful DevOps automation tools. Our team keeps growing steadily with the best professionals in the IT sector. We have kept a great sustained growth during the last years and the...


  • Perth, Western Australia Calibre Group Full time

    Here's what you can expect at Calibre Want to work with people that really care? What you do matters and so do you.Your efforts and achievements will be recognised – you'll never just be a number.A knowledgeable and supportive management team.Opportunities to provide feedback and challenge the status quo.Flexible working hours and working from...

  • Cloud Architect

    1 week ago


    Perth, Western Australia Arq Group Full time

    About us:We are NCS Australia, a powerhouse of tech talent committed to leveraging technology to drive innovation and progress in our communities. Throughout our illustrious history, we have partnered with clients to deliver cutting-edge digital solutions, fueling their transformation and innovation journeys. Our global teams have a proven track record of...

  • Data Migration Lead

    1 week ago


    Perth, Western Australia KPMG Full time

    Continuous business transformation with technology is essential for organisations seeking to grow, increase efficiencies and remain relevant amid times of innovation and change. Our Technology Implementation team work closely with organisations to enhance the potential of their technology through the analysis, assessment, and implementation of proven...


  • Perth, Western Australia Dxc Technology Inc. Full time

    Cloud & ITO Solution Architect page is loaded Cloud & ITO Solution Architect Apply locations PRT - PACO DE ARCOS time type Full time posted on Posted Yesterday job requisition id Job Description: DXC Technology is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.DXC...


  • Perth, Western Australia Splunk Inc. Full time

    Tech Ops - Site Reliability Engineer, Azure, Cloud Platform Job Description Join us as we pursue our exciting vision to make machine data accessible, usable and valuable to everyone.We are a company filled with people passionate about our product and seeking to deliver the best experience for our customers.At Splunk, we're committed to our work and...


  • Perth, Western Australia Innovat IT Full time

    Migration Specialist(IM/EDRM5/SharePoint technical background desirable) Work closely with W Product Owner, Solution Architect and Product SMEs of migration source and destination platforms to facilitate scope, requirements and migration workshoos. Work closely with Solution Architect to inform solution target state / gap analysis. Produce the Migration...


  • Perth, Western Australia FAIR Consulting Group Full time

    FAIR Consulting Group (Australia)| Permanent PositionS/4 Hana Public Cloud Senior Consultant Karachi, Pakistan| Posted on 18/10/2023FAIR is seeking a technology-minded and innovative S4/Hana Public Cloud Senior Consultant with a passion for bringing context to SAP solutions and an ability to demonstrate how it can help transform our clients' day-to-day...