Workshop Coordinator

1 week ago

Silverwater, New South Wales, Australia Position Partners Full time

Role Overview:

Aptella are looking for a Workshop Coordinator to join their team in their Silverwater branch. This is a full-time permanent position which does not offer WFH due to the customer facing requirements.

This role is plays an integral part in supporting and achieving objectives of the NSW Regional Service Department.

You will contribute to maintaining a professional team of Service Technicians that have the expertise, experience, and efficiency to deliver a consistent high level of service to our customers and internal teams.


Key responsibilities will include:

  • Book in customer repairs and internal workshop jobs.
  • Schedule workshop technicians' daily tasks.
  • Keep customers and internal staff well informed on progress of workshop tasks.
  • Co ordinate collections and returns of repairs when required.
  • Actively advise customers on product and system condition including making recommendations on product upgrades or new replacements where appropriate.
  • Create and implement lead generation activities.
  • Provide service and sales quotations as required by customers.
  • Negotiate all aspects of a customer's order including spare part supply within company policies.
  • Monitor customer contact and alert Service Manager of required updates.
  • Provide excellent customer service and support via competent and timely technical and commercial advice in a friendly and efficient manner.
  • Monitor and provide feedback on customers, market changes and competitor activities.
  • Manage stock transfer requests.
  • Contribute to spare part inventory replenishment.
  • Undertake other projects or activities as directed.

About You:

  • Effective time management.
  • Very strong attention to detail.
  • Initiative to work with mínimal management direction.
  • Teamwork orientation.
  • Good communications skills.
  • Ability to build and manage customer relationships.
  • Excellent communication and organisational skills.
  • Goal oriented, outcome focused, performance driven.
  • Positive Attitude.

Why join us?

Aptella is a company with an inclusive and collaborative working culture. With an 82% employee engagement rate, we are the place to work


You will be working with evolving and emerging technology as well as great people who are very capable and passionate about what they do.

Position Partners believes in diversity of thinking so you will have the ability to make an impact no matter what role you are in.


Aptella provides continuous development for all employees, career progression, reward and recognition, flexible working days and hours, generous parental leave provisions, salary sacrificing benefits, travel and a wellness programme.

Aptella strives for excellent service delivery and taking pride in what we do. If you share these passions in your career, we would like to hear from you.


Aptella is an equal opportunity employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery.

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