Concession Manager

1 week ago

North Sydney Council, Australia Witchery Full time

As a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed. Please note this is a fixed term contract, ending in June 2025.

Key responsibilities

  • Drive a customer centric culture, creating a warm and meaningful instore experience
  • To drive sales, profit and productivity, by ensuring the achievement of all key performance indicators as set by the business
  • Ensure the team have an understanding of all business objectives, with a clear focus on commercial acumen
  • Inspire and empower your team through collaborative leadership, training and development
  • Work collaboratively with other Concession, Floor Managers and Cluster Managers
  • Embody our key cultural values of;
    Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality.

Attributes you possess

  • A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
  • Proven experience in managing a fast paced retail, hospitality or similar business
  • Ability to manage budgets, interpreting financial reports and generating efficient rosters
  • Experience managing the performance, productivity, training and development of a large team
  • Operational excellence, experience with stock control and visual merchandising
  • Ability to build strong relationships with stakeholders across the business.

Why work for us

  • A competitive remuneration package, including incentives
  • Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at David Jones
  • Excellent career progression involving regular training and on the job development
  • A genuine, open and high performing culture
  • Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships.

About us

Witchery is a daily source of style, inspiration, and sophistication for all women, uniting a love of iconic design with a contemporary view on style. Proving that premium, quality-led design can be a part of every day or night, and that confidence comes not just from what you wear, but how you wear it. We care about the details – quality, responsibility, and exceptional design. We are Witchery.

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