Patient Support Services Assistant

1 week ago

Adelaide Region SA, Australia Downer Group Full time

About Downer
Downer is the leading provider of integrated services in Australia and New Zealand.

Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.


Our Social Infrastructure and Citizen Services business provides end-to-end facilities management and asset lifecycle support services for Australia's critical social and economic infrastructure.

Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors, we work closely with our customers to optimise the reliability, efficiency and whole of life costs of their assets and facilities.

Downer acts as the facility manager at The Royal Adelaide Hospital (RAH).

The RAH is the largest, busiest and most technologically advanced hospital in Australia with 800 single in-patient rooms, including 100 same-day beds and 80,000 same-day and overnight patient admissions per year.


About the Role


We are looking for passionate and reliable individuals who will demonstrate exemplary communication skills, a proactive attitude, and a strong patient care focus.


Performing as a Patient Support Services Assistant (PSSA), you will work closely alongside clinical staff members to provide exceptional service and assistance when performing your duties.

The main duties include but are not limited to:

  • Assisting patients with menus and the ordering of meals
  • Delivering main and mid meal offering to patients
  • Interacting and communicating with patients, visitors and clinical staff
  • Assisting with the movement of patients, at the request of the clinical team
  • Working in conjunction with other services, including ordering and handling linen and,
  • Assisting with monitoring and maintaining cleaning standards, complying with Infection Control requirements

About You
To be successful in this role, you will hold the following experience and attributes:


  • Certificate III in Health Support Services/ Health Service Assistant (essential):
  • Previous experience working within a hospital or health care environment
  • Strong working knowledge of Infection Control principles and procedures
  • Excellent communication and interpersonal skills
  • Professional presentation
  • Ability to work proactively and assist others in a team environment
  • Able to work autonomously and without supervision to achieve responsibilities
  • High attention to detail
  • Excellent time management skills and the ability to prioritise tasks
  • Availability to cover shifts across a 7day roster

What We Offer

  • An opportunity to continually grow a rewarding career within a large and growing organisation
  • Take advantage of our professional and personal Learning and Development programs
  • Inclusive and supportive culture
  • A dynamic team environment with a strong focus on health & safety

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