Customer Experience Initiatives Manager

2 weeks ago

Sydney, New South Wales, Australia Allianz Australia Full time
Customer Experience Initiatives Manager
-
Parental Leave Coverage Until 30 August 2024

  • Fully utilise your expertise
  • Leading global insurance organisation
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need.

We know that flexible work comes in different forms, that's why we're embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health.

Let's care for everyone's tomorrow so we can create a better future together.


It is an exciting time to join Allianz as we transform our business and focus on simplification, innovation and placing our customers at the heart of everything we do.


About the Role:

Reporting to the Senior Manager Customer Experience Journey Management, you'll support our Insights to Action program across all key customer journeys, scoping, leading and delivering initiatives designed to transform and enhance the customer experience and drive advocacy outcomes for Allianz Australia.


Other key aspects of the role:

  • Leverage research and insights from our customers, partners and employees to understand what matters most to our customers, producing relevant actionable customer insights, integrating customer experience data from a diverse range of sources.
  • Through our Insights to Action program, develop and lead initiatives that address these insights and support our ambition to retain, win and grow our customer base. Ensure that these are in line with and support our Customer Value Proposition.
  • Present progress to key stakeholders through the Insights to Action Forums, keeping them informed as to progress.
  • Collaborate with stakeholders regarding customer experience management championing the voice of customer internally, and influencing changes to business processes, policies and procedures designed to enhance customer experience in line with our Customer Value Proposition.
  • Develop a view of our key customer journeys, working with key stakeholders to design a road map of future state customer experiences that bring our Customer Value Proposition to life and deliver the differentiation that we are aiming to deliver, supporting our NPS Loyalty Leader targets.
  • Support the Customer Culture and Experience Execution program by identifying opportunities to drive uplift in the customer experience through our behaviours and actions, implementing improvements in the initiatives led by the Journey Management team.

Important to your success:

  • Exceptional communication and stakeholder management skills
  • Ability to interpret insights to uncover trends and opportunities
  • Proven ability to deliver high quality outcomes to timelines

What's on offer?


As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and transformation that delivers a tangible and meaningful impact on our people, our customers and our community.

Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact

Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities

Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us?

LI-AllianzAU

Job Level:

Management

Location:

  • Sydney, NSW, AU, 2000
    Available until:21/04/2023

Area of Expertise:

Strategy / Executive assistant

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Temporary

ID:

25217

  • Junior Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    What to expect:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.We value our people, create space for them to lead and innovate, and work within...

  • Continuous Improvement Manager

    2 weeks ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for an CX Continuous Improvement Manager to join Domain, reporting to the Director Customer Experience Operations. The Customer Experience, Continuous Improvement, Analytics and Voice of Customer function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing...

  • Marketing & Communications Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Communications Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the...

  • Marketing & Campaign Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Campaign Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the rights,...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Job no: 497506Work type: Permanent Full TimeLocation: SydneyCategories: Customer Service, Centre and Retail ManagementOur StoryScentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Symbion Full time

    Job no: 494507Work type: Full Time PermanentLeadership of the Australian based Customer Service and Marketing Team to deliver exceptional customer engagement and positive experiences to both internal and external customers.Summary: Opportunity to join a great team environment Full Time Permanent Position Join an ASX listed companyAbout Us:EBOS Healthcare is...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Our StoryScentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail...

  • Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia The Outsourced Recruitment Company Full time

    This well established, leading, beverage manufacturer is embarking on a new chapter of growth across Australia and New Zealand With an inspiring growth trajectory ahead, this is an awesome and exciting time to join this company and be a part of an epic transformation.ABOUT THE ROLE:The Customer Experience & Telesales Manager is accountable for managing the...

  • Customer experience manager

    2 weeks ago

    Sydney, New South Wales, Australia JIVARO Recruitment Full time

    Customer Experience Manager Womenswear Fashion Sydney Hybrid working Position Overview: Our Australian Fashion Ecommerce client is seeking an experienced and results-driven Customer Experience Manager to join their Operations team and report directly to the Head of Operations. In this role, you will champion their customers, setting the tone of their...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia GrainCorp Full time

    About our teamWhat did you have for breakfast today? Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food, animal feed and industrial customers around the world, we are proud to say we're leading the way in sustainable...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Miss Amara Full time

    Customer Experience Manager — Challenge, Inspire and Grow with us at Miss AmaraWe are looking for a highly skilled Customer Experience Manager to help us transform the way rugs are sold online This is a full-time, remote role based in Australia.About UsWe're growing here at Miss Amara — fast. We're reinventing the way that customers buys rugs online,...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia MPC Moving Picture Company Full time

    Company Description At WorkFocus, we get people well and working. Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good...

  • Business Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for a CX Business Improvement Specialist, to join Domain on a Max Term Contract. Reporting to the CX Continuous Improvement Manager. The CX Operations Business Improvement Lead will collaborate with key business units and stakeholders to articulate and deliver transformation and change across CX Operations technology and back office...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Twilio Full time

    See yourself at TwilioJoin the team as our next Customer Experience Manager APJ on Twilio Segment's Digital CS & Experience team.Who we are & why we're hiringTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we're headquartered in San...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia WorkFocus Full time

    Full-timeState: NSWJob Status: Full TimeCompany DescriptionAt WorkFocus, we get people well and working.Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals...

  • Strategic Initiatives Manager

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    03rd May, 2023:Who are we?Standards Australia is the peak standards development organisation in Australia and we've recently turned 100 years old We are going through a massive transformational growth stage. In the last two years we've doubled in size and now have over 300 employees contributing to Australia's future and our mission of empowering...

  • Manager - Customer Strategy & Experience

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Permanent Full Time Role ; Sydney based / Hybrid & Flexible Working You have a highly analytical and strategic mind, with the ability to think creatively and translate the complex into simple You will play a key role in supporting delivery of strategic initiatives with the aim of brilliant customer engagement and an aligned omnichannel experience_See...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia BWS Full time

    Customer Experience Manager | Dan Murphy's | Share your spiritIf customer satisfaction was a competition, you'd be the winner. As one of our Customer Experience Managers, you'll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan'sWe're...

  • Strategic Initiatives Manager

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    20th March, 2023:Who are we?***Standards Australia is the peak standards development organisation in Australia and we've recently turned 100 years old We are going through a massive transformational growth stage. In the last two years we've doubled in size and now have over 300 employees contributing to Australia's future and our mission of empowering...

  • Strategic Initiatives Manager

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    26th May, 2023:Who are we?***Standards Australia is the peak standards development organisation in Australia and we've recently turned 100 years old We are going through a massive transformational growth stage. In the last two years we've doubled in size and now have over 300 employees contributing to Australia's future and our mission of empowering...