Desktop Support Officer

2 weeks ago

Newcastle, New South Wales, Australia Axiom Technologies Full time
We are looking for the capable resource to coordinate ranging from simple activities to more complex plans.

This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.


IT Skills and Experience

  • Desired Experience:
  • Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems ( Windows 7/8 and 10)
  • Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Ability to manage time and resources to meet or exceed expectations in highprofile situations while maintaining professionalism under pressure

Personal Attributes:

  • Excellent Enduser computing skills.
  • Good knowledge of Infrastructure support.
  • Strong analytical and problemsolving capabilities
  • Well organized and extremely detailoriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative teamoriented environment
  • A selfstarter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information

In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices

Basic knowledge of:

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM

IT Qualifications

At least two of the following:

  • PC/Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

Experience in a similar role

  • 1 year of relevant experience.
  • Freshers and IT Students are also Welcome.
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