Controls and Quality Assurance Analyst

1 week ago

Melbourne, Victoria, Australia AIG Full time
Who we are

We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services.

These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.


What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty.


We're also committed to making a positive difference for our people and in the communities where we work and live.

It's why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change.

We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off program.

Get to know the business

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Operating in Australia for more than 60 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

About the Team


The Business Assurance team is responsible for providing first line of defence assurance services in support of improving operational outcomes.

The team is comprised of Controls Assurance; Business Resiliency and Third Party Assurance; Regulatory Change Management and Complaints & Disputes Handling.

About the role

This position reports to the Controls & Quality Assurance Lead.

In this role you will support the wider business in strengthening our control environment and culture through designing risk-based controls and the testing of key controls for design and operating effectiveness.


The role will require you to work closely with operational staff and to provide insights and education in strengthening our first line of defence.

An ability to work collaboratively with our second line Risk & Compliance teams and Internal Audit team will be critical to your success in this role.

What you need to know

Key accountabilities will include but not limited to:

  • Test key controls and assess for design and operating effectiveness
  • Continually evolve our approach to testing controls
  • Maintain a controls assurance testing schedule
  • Provide consultation, facilitation, and analytical support to ensure our testing plan is executed in line with expected standards
  • Implement and monitor control remediation plans for controls whereby improvements have been identified
  • Support managers with reporting activities
  • Support other assurance and control activities as required
  • Provide coaching and assistance to internal stakeholders to ensure compliance with legislation, policies, and processes
  • Build relationships across the business to continuously drive improvement to the control environment and uplift our risk culture
  • Perform Quality Assurance activities to ensure compliance with legislation, policies and processes

What we're looking for:

  • Previous experience in audit, assurance, or risk management, ideally within financial services
  • Knowledge and exposure to compliance, assurance and risk management frameworks
  • Experience in testing control design and operating effectiveness
  • Proven ability to assess control deficiencies and develop plans to effectively remediate where the risk is out of the business' risk appetite
  • An aptitude for building relationships with internal stakeholders across the business
  • Confidence in challenging and managing stakeholders across the business
  • A strong attention to detail and effective time management
  • Ability to work in a dynamic, fast changing environment
A strong desire for continuous improvements

We are an Equal Opportunity Employer


American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued

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