Warranty Administrator

Job no: 6441

The Opportunity:

This position will manage and process Warranty claims for all products in Australia, under the direction of the National Product Support & Training Manager, in collaboration with a highly competent and encouraging team.

Working closely with the Service teams and Global factories to ensure compliance of warranty terms and conditions are met, driving factory recoveries and minimising the impact to our customers and business by being meticulous in detail with a proactive and solutions focused approach.

Roster:
Monday to Friday

Role Located:
Mt Thorley NSW

Komatsu Benefits:

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Paid Parental Leave:12 weeks of paid primary carer parental leave
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Technology: Discounts on Apple, Dell, Lenovo and Microsoft products
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Financial:Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role, Income Protection options available
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MyCareer:Recognition and awards, opportunity to complete recognised Cert III courses, Diploma's in Leadership & Management, and an Educational Support Program
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Health:Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
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Cars, Home & Hardware:Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
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Travel: Discounts with Avis, Qantas, Crown Hotels, IHG and travel agents

Your Knowledge, Skills, and Abilities:

• Experience in similar role. You'll need to have a strong customer focus and be proactive in identifying solutions and offering support to others.
• Excellent verbal and written communication skills
• Accuracy and attention to detail in reporting to a high standard
• Ability to analyse and summarise data in order to make recommendations on future actions and business improvement processes
• Manage all Warranty Claims on behalf of the Mt Thorley branch
• Process Warranty requests and ensuring they are completed accurately and submitted within warranty timeframe.
• Liaise daily with internal Warranty Departments, Fleet Manager's, Product Support Staff, Site Fitters and inhouse staff.
• Track and maintain a register of returned parts from Warranty jobs.
• Manage & coordinate factory recalls, organise freight and advise relevant personnel and departments.
• Transfer parts from various job types to Warranty jobs and update job descriptions
• Produce reports as required by Management and other staff.
• Assist Service Department personnel in service administration.
• Komatsu offers a zeroharm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._
• Closes in a month 12 Feb 2023

Published on 13 Jan 2023, 12:16 AM

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