Assistant Manager

1 week ago

Gold Coast, Queensland, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Assistant Manager

Assistant Manager

Req ID: Department: DSI Property / Health Division: Australia Commercial Location: Gold Coast

About Us

Standard
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Institutional
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

Technology (coding)
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5, engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

Technology (non-coding)
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

As an Assistant Manager your role is to partner with the Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance.

Role Location: Gold Coast QLD

Role Type: Permanent, Full Time

What will your day look like?

To grow and be successful in the role, you will ideally bring the following:

Maintaining a well-managed portfolio compliant with all relevant policies and procedures Maintaining control of workflows across all compliance and customer fulfilment process Acting in the best interest of the customer and apply a customer-centric approach Proactively developing and maintaining a detailed understanding of customer business and financial needs Providing solution towards account maintenance and simple customer requests Supporting the Relationship Manager with management of a portfolio of SME customers Collaborating with Product Partners and other stakeholders to fulfil customers' needs Engaging specialist teams when required

You're not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:


• Great financial literacy, analytical skills, commercial and business acumen,

• Strong analytical ability to assess and interpret implications of financial trends,

• Prior experience in developing strong relationships in a customer delivery/ customer experience role,

• Sound understanding of the structuring of security arrangements,

• Experience in the banking industry is an advantage, but not a requirement, and

• Preferably possesses an accounting or finance degree or equivalent, though not a strict requirement.

You're not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us? (Global)

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

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