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L&d Manager
2 weeks ago
- The Society of Consumer Affairs Professionals
- Permanent opportunity, open to 4 or 5 days per week
- Working for a member based Association
About the company:
SOCAP Australia (The Society of Consumer Affairs Professionals) is the membership association for professionals working in consumer affairs, complaints management, consumer care and dispute resolution.
About the role:
The Learning, Development & Design Manager will be responsible for identifying learning needs and educational programs for SOCAP's members, whilst conceptualizing, developing and implementing successful training and education programs and events.
Duties and responsibilities:
- Planning, coordinating and delivering a program of ANZ education and member programs
- Research learning programs to assist with development of learning for SOCAP and further increase the available content for delivery
- Work with internal and external stakeholders to conceptualize and deliver content and programming
- Drive contemporary delivery mechanisms, including face to face, webinars, online learning and blended formats
- Assist with the concept creation, development and implementation of the annual Symposium
Previous skills and experience:
- knowledge in content development, CPD, event management, stakeholder engagement and end-to-end project management
- strong understanding of learning, development and design within adult education
- experience in customer orientation and development
- strong research, content development, instructional design and influencing skills
- strong commercial and business acumen, with ability to connect and develop stakeholder relationships
- previous experience within Associations, Memberships, Peak Bodies, Education, NFP or Healthcare highly desirable but not necessary
- Degree qualified in relevant discipline, a Certificate IV in Training and Assessment highly desirable
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