Customer Care Consultant

1 week ago


Homebush, Victoria, Australia AIR Recruitment Full time
Calling all call centre, retails sales and sales/customer service professional
- uncapped commissions $800+ per month in commissions

  • Fulltime permanent roles
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Full-time permanent roles:

-
Option of inbound or outbound roles:

-
$60k + uncapped commissions:

-
Employer of choice:

-
Rewards & wellness program:

-
Opportunity for further development and growth with global company


Our client is an industry leader offering reliable, safe and professional services across residential, commercial, hospitality, manufacturing and industrial markets.

Their forward thinking approach and understanding of their market has created an opportunity to further expand their team with a Internal Sales Consultant, which will be instrumental in the future success of their branch based in the Sydney region.

We are seeking professionals with call centre, retail sales, sales consultants/representatives and customer service professionals to join the team.

As the Customer Care Consultant, you will be required to:

  • Proactively contact existing customers to rebook regular or annual services whilst striving to meet individual and branch KPI's
  • Identify needs of clients and provide solutions in a timely manner
  • Timely and regular follow ups with customers and potential customers.
  • Provide courteous customer service and ensure timely response to all customer inquiries and requests.
  • Prompt escalation of any issues that are not within the scope or ability of your authority.

What we're looking for:

  • Individuals experienced in either call centres, retail sales, sales consultants/representatives or customer service
  • Self-Motivated and organised individual that strives to excel targets
  • Commitment to the delivery of exceptional customer service and continual improvement of service delivery
  • Demonstrated client liaison skills, with clear and positive phone manner.
  • Experience in outbound phone selling
  • Sound oral, written, communication skills
  • Ability to use computers, Microsoft package and quickly learn new systems
  • Commitment to assisting in meeting relevant branch targets and Key Performance Indicators

What's in it for you?

  • An exciting career opportunity with a leading global organisation
  • Full time permanent roles
- $60k + uncapped commissions

  • Career development and growth
  • Rewards, recognition and wellness program
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