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Casual Customer Experience Officer, Cranbourne
3 months ago
Job Overview:
Work type:
Casual
Location:
Cranbourne
Job type:
Customer Service
Date posted:
01 Mar 2024 AUS Eastern Daylight Time
Applications close:15 Mar 2024 AUS Eastern Daylight Time
About us:
The Lost Dogs' Home is one of Australia's most iconic animal welfare organisations, dedicated to caring for and rehoming thousands of lost and abandoned dogs and cats each year.
About the role:
The Lost Dogs' Home is currently seeking a
Casual Customer Experience Officer** at our Cranbourne site.
In this varied role, you will be responsible for providing a high level of customer service to members of the public who could be adopting, reclaiming lost animals, looking for lost pets, surrendering animals and so on.
This is a unique opportunity to bring your customer service skills to a challenging yet rewarding role. This role is a mixture of fast paced customer service, administration and some animal handling.Some of your key responsibilities will be:
- Administration tasks including recording all relevant information about lost and found pets, writing/updating adoption profiles, communicating with councils, and ad hoc duties;
- Receiving incoming calls in a professional, friendly manner, screen and direct calls to appropriate stakeholders, answer general enquiries regarding shelter operations, such as adoptions, lost/found animal information;
- Guiding potential adopters through the adoption process, including facilitating the meet and greets with our adoption animals;
- Educating public about responsible pet ownership and maintaining the health and wellbeing of their pets;
- Assisting in reuniting animals with their owners through actively trying to contact the owner;
- Processing financial transactions as required and undertake daily banking procedures to balance.
About you:
You're someone who has a genuine interest in animal welfare. Bringing your positive energy, and enthusiasm to work each day, the team are happy to be working alongside you. Handling dogs and cats comes naturally because you have basic knowledge of animal behaviour.
You are experienced in handling customer de-escalations and love working a rotating roster, whether that includes weekdays, weekends (rotating roster) and/or public holidays.
You will also have:
- Proven customer service experience,
- Fundamental animal handling skills and confidence handling dogs and cats of different breeds,
- Interest and passion for animal welfare in a shelter setting,
- Demonstrated ability to work both autonomously and within a team,
- Excellent written and verbal communication skills,
- Sound emotional maturity and ethics regarding animals and their welfare.
What we can offer:
- A purposeful animal welfare career,
- Fantastic career development and learning opportunities,
- Discounts at our veterinary clinic,
- Access to our Employee Assistance Program,
- Access to the Foster Care Program,
- A unique and friendly working environment (surrounded by animals),
- Rewarding work with animals in need of a forever home.
Applications for this role will close Friday 15 March at midnight
**_ The successful applicant will be required to satisfactorily complete background screening checks._
