Service Designer

1 week ago


Sydney, New South Wales, Australia ignite Full time

Location:
ACT, NSW, QLD, VIC

Duration: 12-month contract with 2x12 month extensions.

Eligibility:
Australian citizenship with ability to obtain Baseline Security Clearance.

About the opportunity:

Are you passionate about designing services that have a real impact on users' lives? Do you thrive in a dynamic and transformational environment? We have an exciting opportunity for a talented Service Designer to join an innovative and collaborative team within a growing department.

As the Service Designer, you will work closely with a diverse team of professionals, contributing to the development of services that prioritize user needs and government objectives.

A strong focus on researching customer/user behaviour and common responses is critical to creating new processes that aligns user, business and technology needs that will deliver effective digital capability.

Responsibilities:

  • Design end-to-end service journeys, across transactions, products, content and business processes.
  • Identify and prototype concepts to transform the service based on user needs.
  • Work within an agile approach to deliver designs and research.
  • Prototype transformative concepts aligned with user needs.
Role requirements:

  • Extensive experience in service design for large scale transformations inluding experience in strategic thinking.
  • Demonstrable experience in solving complex problems based on evidence, analysis and investigation.
  • Strong track record working in agile and multi-disciplinary teams.
  • Human Centred Design approach to service delivery.

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