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Customer Planning Analyst

3 months ago


Perth, Western Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.


We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest.

This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia's largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia's energy landscape is evolving to become more sustainable.

Role Summary:


The Customer Planning Analyst is an exciting max-term opportunity in our Customer Planning & Enablement team based at our Perth CBD Office.

The initial contract term will be until the end of June 2024.

The purpose of the role is to deliver planning, prioritisation, reporting and enablement support for the Customer Business Unit.

Key responsibilities of the role include:

  • Work with the Customer Planning & Enablement team and broader Customer Business Unit to ensure connection to the corporate strategy.
  • Assist in planning and executing the Customer plan, aligning efforts to achieve Synergy's goals and objectives.
  • Maintain key planning artefacts (e.g Annual Game Plans and Initiative Runways) to ensure accuracy and visibility across teams.
  • Assist with coordination, tracking and communicating results of the Customer KPI scorecard.
  • Coordination of the Customer operating rhythm (monthly, quarterly forums etc), additionally help manage the initiative prioritisation process across the Customer Business Unit.

What you'll bring:

  • Tertiary qualifications in Business, Commerce, Engineering or a related field
  • Minimum 3 years handson experience in professional services, management consulting, or a related field. Energy Industry experience will be highly regarded.
  • Exceptional planning and organisational skills.
  • Strong communication skills written, verbal and presentational.
  • Strong stakeholder management skills, with the ability to collaborate and influence.

What we offer:

Working for an employer of choice also means you will enjoy:

  • Flexible work arrangements
  • Professional Development Opportunities
  • Purchased Annual Leave
  • Best practice parental leave
Click here for a full list of our benefits

Every Voice Matters
Our employees have a choice to work for Synergy and it's a choice we respect and value.

In addition to our focus on creating a greener future, Synergy is committed to its 'people first' culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.