Language Testing

1 week ago


Melbourne, Victoria, Australia RMIT VN Full time

Overview:

  • Full time, Fixed term role till Feb 202
  • AUD $64,972 $71, % super
  • Flexible, creative, and supportive team
  • Excellent office location in Bourke Street Melbourne
  • Employee benefits such as EAP, discounted gym and childcare rates, PD training, networking opportunities etc.


Our Values
  • Passion | Impact | Inclusion | Integrity | Courage | Imagination
About the Role


The Language Testing and Customer Service Officer is responsible for delivering high quality and timely client focused service to all RMIT Training's internal and external clients through a variety of means.

The role is also responsible for the reliable and efficient administration of the PTE Academic and IELTS testing programs.

About You

To be successful in this position you will have:
Essential

  • Proven success in customer service roles within professional services or commercial environments and previous experience of delivering a highly clientfocused service
  • Strong interpersonal skills, including the ability to liaise with both internal and external clients from a variety of cultural backgrounds and organisational levels and the ability to be professional, courteous, discreet, and diplomatic at all times
  • Excellent written and verbal (including telephone and in person) communication skills
  • Demonstrated effective and efficient administration, problem solving and numerical skills, including high attention to detail
  • Demonstrated initiative with a flexible, cando attitude
  • Proven ability to work as part of a team in the achievement of business objectives
  • Willingness to learn and keep skills and product knowledge up to date
  • Demonstrated ability to prioritise work and complete tasks within agreed timeframes
  • Proven ability to manage issues of security and quality assurance
  • Working with Children Clearance
Desirable

  • Experience in and/or understanding of the issues involved in communicating with people whose first language is not English
  • Knowledge of and/or experience with IELTS and/or PTE Academic Test
About RMIT Training


RMIT Training is a company owned by RMIT University, providing a range of education solutions to students, academics, and professionals in Melbourne.

We offer challenging and rewarding career prospects that enable personal and professional growth, as well as leadership development opportunities

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link. For further information about this position, please see Position Description below.

For more information:

  • Visit our website
  • Cover letter should be addressed to HR
  • Please watch this video for our value proposition Applications Close:19 Mar pm
  • RMIT is an equal opportunity employer committed to_
- _
- being_
- _
- n_
- der community._

  • RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at _
- telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements._- here_
- ._

  • We are a Circle Back Initiative Employer we commit to respond to every applicant._


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