Patient Billing

2 weeks ago

Bowen Hills, Queensland, Australia AusHealth Full time

Do you have experience working in a customer facing role?:


  • Are you confident in using and learning new administrative systems?:
-
Are you passionate about working within the Health Industry?:


  • Are you self-motivated and pro-active?:
-
Do you want to be part of a National Company that has a great community feel?
If you answered "yes" to the above, then we want to hear from you

At AusHealth, we can offer you a
full-time job as a Patient Billing & Admin Assistant where you will:

  • Be the first point of contact for clients and patients
  • Visits patients in the hospital
  • Work with patients to achieve resolutions and recover outstanding debts
  • Negotiate and implement payment arrangements
  • Provide exception customer service through building and maintaining effective relationships

What will my day to day look like?
Your responsibilities include but are not limited to the following:

COMMUNICATING- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone)

  • Undertaking inbound and outbound calls as well as meeting with patients at the hospital
  • Identifying patients that need to be visited and prioritising hospital visits

HANDLING DEBTS/ACCOUNTS- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner

  • Working with a variety of software's and systems, including Microsoft Excel and Collect
  • Assisting with the resolution of account queries for patients and Health funds
  • Investigating and managing reasons for arrears including financial hardship

FOLLOWING GUIDELINES- Ensure all contractual requirements, Privacy, and ACCC/ASIC Debt Collection Guidelines are adhered to

What do I need?
To be successful in this role, you will have:

  • Excellent customer service, communication and interpersonal skills
  • The ability to have challenging conversations and empathy with vulnerable customers including those facing hardship
  • Ability to work collaboratively with a team
  • Ability to problem solve and negotiate
  • High level of accuracy and attention to detail
  • Intermediate Microsoft Excel skills
You MAY also possess one/some/all the desirable skills we look for, including:

  • Previous Health Fund Inpatient billing or debt recovery experience
  • A second language
  • A Certificate III in Mercantile Agents

So, why join us?

  • Support for your success including onthejob training
  • An attractive remuneration package
  • Industry leading training and personal development
  • Support to attain a certificate in Financial Services (Mercantile Agents)
  • Employment Assistant Program (EAP)
  • Being an integral part of assisting our Scientific Research into Cancer and Diabetes


Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history.

It is a requirement of this role that you are and remain fully vaccinated against COVID-19.

**No Agencies or Agency representations thank you.

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