Technical Expert

1 week ago


Canberra, ACT, Australia Telstra Full time
Employment Type

Permanent

Closing Date

5 May :59pm

Job Title

Technical Expert

Job Summary

As a Technical Expert, you can't resist solving problems.

Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair.

You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.


Job Description:


We are looking for someone who will be able to support the Tacint Operations team to deliver a networking solution to our Customer.

Your key responsibilities and major tasks include, but are not limited to- Provide logístical co-ordination for the timely delivery of assets to Tacint facilities and user base. Provide support to Tacint management team by developing and maintaining the project delivery schedules and budgeting forecast profiles as necessary for managing the Tacint program of works.- Perform regular reviews and assessments & produce audit reports & improvement plans for the Tacint networks.- Perform lifecycle management for Tacint Networks including the management of hardware and software currencies.- Develop and/or enhance processes and procedures required for rolling out new/ changed functionality in network and for maintaining business continuity.- Enhance skills and capabilities in the technical and commercial areas by seeking and undertaking on-going training together with self-study to keep up to date with developments in technology, particularly related to network solutions pertaining to Tacint implementations.- Provide a heightened level of support assistance to Operations by assisting in ITIL related functions (Change, Problem, Incident) as well a ticket trending and analysis for re-occurring issues.

Enough about us, let's talk about you.

To hit the ground running we are looking for individuals who can confidently demonstrate the following:

  • Hold a minimum of NV1 AGSVA security clearance
  • Demonstrated experience in Customer Service
  • Relevant ICT qualification or certification
  • We fully embrace flexibility and choice at Telstra and it's as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you_
We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit.

We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.



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