Senior Owner Relations Manager

2 weeks ago

Gold Coast, Queensland, Australia Accor Apartments & Realty Full time

50 Cavill Ave, Surfers Paradise QLD 4217, Australia Req #1867

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor's integrated hotel ecosystem is among the most diversified in the sector, consisting of luxury, premium, mid-scale and economy hotel experiences, exclusive lifestyle concepts, entertainment venues, clubs, restaurants & bars, private residences, concierge services and co-working spaces. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.

Purpose

As a Senior Owner Relations Manager, will be responsible for assisting in the leadership of a dedicated team of Owner Relation Managers across your designated region. You will also strengthen and maintain relationships with existing unit owners and to build and develop relationships with potential investors and other building stakeholders.

The role is rewarded with a base salary and will be incentivised with a performance based bonus structure.

Primary Responsibilities

  • Assist in providing effective management and leadership to the Owner Relations Team ensuring the department delivers an exceptional level of service
  • Responding to enquiries from unit owners in relation to matters regarding the management of their investments, apartment returns and general owner account enquiries;
  • Effectively resolving owner enquiries and concerns;
  • Cultivating relationships with unit owners to ensure they are satisfied;
  • Suggesting and implementing strategies to develop and strengthen communications and relations with stakeholders throughout Asia;
  • Develop and maintain a high level of knowledge about the management letting options provided by Accor and relevant industry legislation;
  • Implement strategies and initiatives to increase keys under management.

Skills and Experience

  • Experience within the Strata Hotel Industry and/or the Property Management and Real Estate Industry.
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Excellent verbal and written communication skills.
  • Masterful in the art of communication, both the written and spoken
  • Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
  • ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
  • Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
  • Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • Worldwide Opportunities-We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

  • 50 Cavill Ave, Surfers Paradise QLD 4217, Australia
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