Service Controller

1 week ago


Perth, Western Australia Core Talent Full time
07 Mar 202- WA, Kewdale, Perth, Australia

  • Fulltime
AUD) Per Annum

  • Business Support

Core Talent is an Australian owned specialist recruitment consultancy covering Engineering, Rail, Mining, Construction and Manufacturing across Australia.


We are currently seeking an experienced
Service Controller to join one of our global clients team, in a full-time
permanent capacity in their office in
Kewdale.


In this role the successful person will be responsible for the organising and scheduling of field service activities and liaising with clients, dealing with their enquiries and providing exceptional customer service.


Responsibilities include:

  • Answering incoming calls
  • Liaising with clients answering queries
  • Organising and scheduling of field service activities
  • Responding in a timely manner to customer enquiries/complaints
  • Provide effective support to the State Operations/Sales Manager & Service Manager, so that the service needs of both internal and external clients are met.
  • Keeping the database up to date with accurate information
  • Provide reports as per request by management in relation to field service activities, customer service history, specific productivity and customer retention.
  • Administration duties
  • Stock issuing & receipting

To be considered for the role:

  • A minimum of 2 years previous experience in administration, planning /scheduling, customer service and reporting
  • Previous experience in a similar role
  • Ability to communicate effectively and professionally with company internal stakeholders and external clients both verbally and in writing
  • Ability to prioritise tasks
  • Solution based
  • Able to work effectively in a team as well as autonomously
  • Excellent attention to detail
  • Excellent customer service skills
  • High level of communication skills
  • Competent in Microsoft Office

What's in it for you?
-
Permanent Opportunity SOR:

  • Working within an organisation who pride themselves of having a great team culture
-
Competitive salary:

-
Monday to Friday opportunity:

  • Join a global company who have a reputable name within the industry
  • ASAP start


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