Kyc Frontline Support Analyst

2 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time
Permanent opportunity within Business Banking

  • Flexible location
  • Brisbane, Sydney or Melbourne


Welcome to a place where you can chase real progress and drive real change, and that includes your own career.

Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable.

In return, you'll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler, and better for our customers and each other.


About the role


The KYC Frontline Support role is a crucial position within our Centre of Excellence, responsible for providing specialised support to frontline staff with KYC-related customer inquiries and issues.

As the first point of contact for frontline staff seeking KYC assistance, the individual in this role plays a vital role in ensuring compliance with regulatory requirements while delivering excellent customer service.


As a Frontline Support Analyst you will require a strong knowledge in customer identification (Applicable Customer Identification Procedures (ACIP) and Know Your Customer (KYC) at onboarding for non-individual customers - which underpins Suncorp's obligation to Protecting Our Customers.

This role will also include maintaining and enhancing KYC compliance practices within Business Banking.

What you'll do

  • Handling frontline staff inquiries related to KYC processes, compliance, and documentation and providing accurate and timely responses.
  • Support the KYC Capability Lead and Manager, Centre of Excellence with 1st LoD risk requirements to deliver robust and consistent quality management frameworks for customer onboarding.
  • Assisting frontline staff with the submission and review of KYC documentation, ensuring completeness and compliance with internal and external standards.
  • Staying uptodate with relevant KYC and AML (Anti-Money Laundering) regulations and guidelines and providing frontline staff with guidance on meeting these requirements.
  • Complete beneficial owner investigations for frontline and advise ultimate beneficial owners
  • Escalating complex KYC issues to higherlevel support teams or AML/CTF Compliance (1st Line Risk Team), following established procedures.
  • Educating frontline staff on the importance of KYC compliance and assisting them in understanding the documentation and information required.
  • Maintaining detailed and accurate records of frontline staff interactions and KYCrelated inquiries in Suncorp's record keeping system.
  • Gathering and documenting frontline staff feedback regarding the KYC process, collaborating with relevant stakeholders to improve KYC procedures and documentation.

What you'll bring

  • 2+ years' experience in risk/compliance or related field in the Financial Services industry
  • Sound knowledge of financial institution operations and relevant regulatory requirements for banking
  • Sound knowledge of KYC requirements for nonpersonal complex entities
  • Tertiary qualification in Business, Management, Finance or another related field is desirable
  • Excellent analytical skills with strong attention to detail
  • Strong stakeholder engagement and rapport building skills to establish and develop relationships

What we can offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Employee benefits | Suncorp Group

Advertised: 13 May 2024 AUS Eastern Standard Time

Applications close: 27 May 2024 AUS Eastern Standard Time

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