Ticketing and Events Coordinator
1 week ago
WAAPA is one of the world's leading performing arts academies, delivering the most comprehensive range of performing arts training in Australia.
Our students are able to develop their skills on-stage as an actor, dancer or musician, or behind the scenes in production, design or arts management.
As part of an exciting expansion plan, WAAPA will move into its brand-new world-class city campus in Yagan Square in the Perth CBD in 2026.
This Creative Industries, Law, Business and Technology Campus will be where innovative thinkers, adaptive learners and global citizens meet to develop into the leaders of tomorrow.
ECU's CBD campus will bring together streams of teaching and research with unique synergies for growth and development.This is unequivocally the most exciting time of all to join the university as it embarks on this further growth and transformational journey.
This is your chance to play your part in the launch of this unprecedented project, as we look towards our opening to students in 2026.
Find out more about ECU City and the impact your involvement can make on this exciting and career defining project.
We are seeking a Ticketing and Events Coordinator to coordinate the Ticketing, Events and Front of House function at WAAPA.
This position will manage a small team of Front of House and Ticketing staff and collaborate closely with WAAPA colleagues to ensure first class customer service at the front-face of WAAPA with a focus on transitioning to the ECU City Campus.
This position will also play a leading role in liaising and supporting selected Visiting Artists.
You will be an excellent communicator, capable of working both independently and collaboratively with a range of internal and external stakeholders.
You will also enjoy using your highly developed interpersonal and problem-solving skills to resolve issues and devise mutually beneficial solutions.
Key Criteria
To be successful in this role you will have significant experience in ticketing and front of house functions administrative experience, have a genuine curiosity and desire to actively improve business processes, and have experience leading a team.
You will be able to demonstrate:
experience in working within a large, complex organisation, including coordinating complex processes and using multiple systems;
The ability to lead and motivate a team to provide consistent, proactive and excellent customer service.
the ability to plan and co-ordinate multiple projects or events, in compliance with organisational and external policies, processes and standards;
a thorough understanding of, and excellence in, the practices, systems and procedures of providing ticketing and front of house functions;
Exceptional communication skills, including the ability to consult, negotiate and network effectively with a wide range of stakeholders at all levels.
the ability to work autonomously, take direction and motivate self and team members in a busy environment when managing competing priorities and deadlines.
You will also demonstrate personal attributes that are congruent with the University's values of Integrity, Respect, Rational Inquiry Personal Excellence and Courage.
This full time, ongoing position attracts remuneration of $88,973 to $95,993 pa (HEW 6) plus 17% University superannuation contribution.
ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.
ECU has an Award-winning Health and Wellness program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.
Contact
How to Apply
Please upload your resume along with a statement (maximum 3 pages) addressing the key criteria outlined above.
Closing Date:
Applications close on Wednesday 31 January 2024 at 11.30pm AWST.
ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
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