Retail Customer Service Officer
1 week ago
Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Role Details:
Our relief team members will be allocated shifts at multiple Post Offices within a geographical location, a willingness to work at multiple locations with a variety of start and finish times across our operational hours of Monday - Saturday is a requirement of this position.
- Relief locations include: Balaclava, Brighton, Brighton North, Caulfield South, Elsternwick, Port Melbourne RT, Port Melbourne Business Hub, South Melbourne & South Melbourne Business Centre.
- 12 Months Fixed Term | Part Time 25 hours
- Working Monday to Saturday on a rotating roster between 8:45am - 5:15pm
- Extensive, supportive training is provided in our Post Office on commencement in the role from Monday - Friday, (5 hour shift daily for initial 8 weeks)
- Adult Pay Rate $26.42 increases to $28.24 after 3 months + 12% Superannuation
You'll be:
- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance
About you
You're friendly, enthusiastic and reliable and you love working in a team environment. You're ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:
- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift
How we'll deliver for you:
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on
-
Retail Customer Service Officer
3 weeks ago
Port Melbourne, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Retail Customer Service Officer
3 weeks ago
Port Melbourne, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **Role...
-
Retail Customer Service Officer
3 weeks ago
Port Melbourne, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Retail Customer Service Officer
1 week ago
Port Melbourne, Australia Australia Post Full timeHelp us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.Role details_ Our relief...
-
Retail Customer Service Officer
3 weeks ago
Port Melbourne, Australia Australia Post Full timeHelp us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our...
-
Retail Customer Service Officer
1 week ago
Port Adelaide, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Retail Customer Service Officer
1 week ago
Port Adelaide, Australia Australia Post Full timeHelp us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.About the opportunityAs our...
-
Retail Customer Service Officer
4 weeks ago
Port Lincoln, Australia Australia Post Full timeHelp us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our...
-
Retail Customer Service Officer
3 weeks ago
Port Lincoln, Australia Australia Post Full timeHelp us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our...
-
Retail Customer Service Officer
3 weeks ago
Melbourne, Australia Australia Post Full time**Job no**: 53960195 **Brand**: Australia Post **Categories**: Retail & Customer Service **Work type**: Fixed Term Part Time **State**: VIC **Location**: Melbourne Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. And it’s our retail teams who make sure that every experience they have...
-
Retail Customer Service Officer
4 days ago
South Melbourne, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Customer Service Officer
2 weeks ago
Port Melbourne, Australia Fuse Recruitment Full timeCustomer Service Officer - **Location**: - Port Melbourne - Victoria - **Work Type**: - Contract - **Salary**: - AU$50000 - AU$55000 per annum + +super +high commission - **Reference**: - 24764 - **Do you have experience working in a call centre but want a role you can really take on and drive yourself? Read on!** Our client is Australia's largest,...
-
Retail Customer Service Officer
1 week ago
South Melbourne, Victoria, Australia Australia Post Full timeHelp us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.About the opportunityAs our...
-
Customer Service Representative
1 week ago
Melbourne, Victoria, Australia BP Retail Full timeJob No: 893184 Work Type: Casual Location: Melbourne bp Melbourne Airport Join a global retail company that's shaping a brighter future for all. At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a Customer Service...
-
Customer Service Representative
1 week ago
Melbourne, Victoria, Australia BP Retail Full timeJob no: 892303Work type: CasualLocation: MelbourneCategories:Join a global retail company that's shaping a brighter future for all.At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia.As a Customer Service Representative, you build...
-
Retail Customer Service Officer
3 weeks ago
Melbourne, Australia Australia Post Full time**Job no**: 53962127 **Brand**: Australia Post **Categories**: With our customers **Work type**: Permanent Part Time **State**: VIC **Location**: Melbourne Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. And it’s our retail teams who make sure that every experience they have is a...
-
Customer Service Representative
2 weeks ago
Melbourne, Australia BP Retail Full time**Job no**: 896572 **Work type**: Casual **Location**: Melbourne **Categories**: Customer Service Representative **bp Greensborough, VIC** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million...
-
Customer Service Representative
1 week ago
Melbourne, Australia BP Retail Full time**Job no**: 895335 **Work type**: Casual **Location**: Melbourne **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer Service...
-
Customer Service Representative
4 weeks ago
Melbourne, Australia BP Retail Full time**Job no**: 895830 **Work type**: Casual **Location**: Melbourne **bp Supremacy (Mentone)** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a...
-
Customer Service Representative
1 week ago
Melbourne, Australia BP Retail Full time**Job no**: 895329 **Work type**: Casual **Location**: Melbourne **bp Clarendon** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer...
