Service Performance Manager

1 week ago

Mascot, Australia Star Aviation Full time

Introduction:

Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

Description:


Reporting to the Airport Manager (dotted line to HOSD) the Service Performance Manager is responsible for managing and improving the day-to-day operations within the airport to ensure efficient and high-quality service is provided to all clients and stakeholders.

The role requires a strong understanding of airport operations and the ability to work collaboratively with various stakeholders, in particular QANTAS and Cathay Pacfici, to maintain the highest level of service provided by Star Aviation.

Service Delivery

Provide Assessment, Feedback and Oversight on all SLAs for relevant airline partners in your Port or Region

Proactively manage stakeholder relationships with all relevant airline partners in your Port or Region

Partner with Airport Manager and Duty Manager/s to resolve any identified service delivery failures.


Attend to Airline and Ground Handler supplier requirements relevant to the contractual obligations within commercial agreements, ensuring these obligations as well as the delivery of service are achieved.

Where Service Delivery failures are identified, work with the Duty Manager and Airport Manager to remedy them.

Identify opportunities to provide innovation to the Star Aviation offering and add value to the client experience.


Play a lead role in the identification of new services and support the Senior Leadership in the transition and implementation of these services.

Manage resources against contract and financial budget utilising appropriate decision making, ensuring positive financial outcomes.

Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues.

Influence and drive the team to deliver a high-performance culture, committed to quality and outstanding client service.


Manage and maintain all electronic reporting including any company approved software for recording tasks and other functions required as either customer or company inherent requirements.

Work with relevant stakeholders to ensure staff levels are appropriate for operational requirements.

Management of GSE


Responsible for supporting the Operations team in the overall management of GSE that is used for operational purposes at the airport.

Support the Operations team in ensuring the safe and secure operation of all Ground Servicing Equipment.

Guide the Operational Leadership in following the approved reporting process for any equipment deficiency, malfunction or incident

People Management

Lead and manage the team operationally to ensure compliance with the contractual obligations.

Drive a safety culture across the team.

Manage performance issues and ensure staff are competent in their roles.

Training

In collaboration with Airport manager along with the safety and Compliance team, identify any training needs.

Schedule and manage appropriate training sessions for training delivery and verification.


Prepare for, conduct and document both training delivery and assessments, using approved airline training program to address company's training needs.


Skills and Experiences:

Previous experience in Aviation client management - Essential

Subject Matter expert in Ground Handling - all areas

Stakeholder relationship management experience


A high degree of personal resilience, demonstrated through the ability to work through difficult issues, whilst remaining professional and keeping your eyes on operational change and performance improvement.

Prior experience in the management of teams.

Demonstrated achievements in managing, motivating and leading teams.

Strong problem-solving and decision-making skills.

Proven ability to work well as part of an innovative team as well as work independently as required.

Excellent organisational, time, task, planning, and priority management

A valid Aviation Security Identification Card (ASIC)

  • Manager, Operations Performance

    4 weeks ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider?** We are seeking a driven leader looking to showcase their ability and understanding of operational and logistic activities to join our team as **Manager, Operations Performance** with flexibility on location in either **Sydney or Melbourne** on a...

  • Manager, Operations Performance

    4 weeks ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider?** We are seeking a driven leader looking to showcase their ability and understanding of operational and logistic activities to join our team as **Manager, Operations Performance** with flexibility on location in either **Sydney or Melbourne** on a...

  • Manager Operations Performance

    4 weeks ago

    Mascot, Australia dnata catering Full time

    Are you a driven leader looking to showcase your ability and understanding of operational and logistic activities through performance management and reporting? We have an exciting opportunity available for a **Manager **Operations Performance **to join our management team at dnata catering, located at one of our major ports of **Sydney, Brisbane or...

  • Manager Operations Performance

    3 weeks ago

    Mascot, Australia dnata catering Full time

    Are you a driven leader looking to showcase your ability and understanding of operational and logistic activities through performance management and reporting? We have an exciting opportunity available for a **Manager **Operations Performance **to join our management team at dnata catering, located at one of our major ports of **Sydney, Brisbane or...

  • Asset Performance

    7 days ago

    Mascot, Australia BGIS Full time

    BGIS is seeking an Asset Performance and Enhancement Manager to join our key account with Qantas. - Onsite role - Parking available - Interstate travel required - Full-time position - Key Client Qantas Location - Mascot **ABOUT THE ROLE** Exhibiting extensive knowledge of industrial engineering, the Asset Performance and Enhancement Manager will manage the...

  • Transport Performance Manager

    2 weeks ago

    Mascot, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...

  • Asset Performance

    1 month ago

    Mascot, Australia BGIS Full time

    BGIS is seeking an Asset Performance and Enhancement Manager to join our key account with Qantas.  Onsite role Parking available Interstate travel required Full-time position Key Client Qantas Location - Mascot ABOUT THE ROLE Exhibiting extensive knowledge of industrial engineering, the Asset Performance and Enhancement Manager will...

  • Asset Performance

    4 weeks ago

    Mascot, Australia BGIS Full time

    BGIS is seeking an Asset Performance and Enhancement Manager to join our key account with Qantas.  Onsite role Parking available Interstate travel required Full-time position Key Client Qantas Location - Mascot ABOUT THE ROLE Exhibiting extensive knowledge of industrial engineering, the Asset Performance and Enhancement Manager will...

  • Asset Performance

    1 month ago

    Mascot, Australia BGIS Global Integrated Solutions Canada Full time

    BGIS is seeking an Asset Performance and Enhancement Manager to join our key account with Qantas. Onsite roleParking availableInterstate travel requiredFull-time positionKey Client QantasLocation - MascotABOUT THE ROLEExhibiting extensive knowledge of industrial engineering, the Asset Performance and Enhancement Manager will manage the asset data function,...

  • Transport Performance Manager

    1 week ago

    Mascot, Australia Coates Full time

    About usYou've probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we're more than just scissor lifts and diggers. We're an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.We're proudly Australian-owned, with a long...

  • Asset Performance

    2 weeks ago

    Mascot, Australia BGIS Full time

    BGIS is seeking an Asset Performance and Enhancement Manager to join our key account with Qantas. Onsite role Parking available Interstate travel required Full-time position Key Client Qantas Location - Mascot ABOUT THE ROLE Exhibiting extensive knowledge of industrial engineering, the Asset Performance and Enhancement Manager will manage the...

  • Asset Performance

    1 week ago

    Mascot, Australia BGIS Full time

    BGIS is seeking an Asset Performance and Enhancement Manager to join our key account with Qantas. Onsite role Parking available Interstate travel required Fulltime position Key Client Qantas Location MascotABOUT THE ROLEExhibiting extensive knowledge of industrial engineering, the Asset Performance and Enhancement Manager will manage the asset data function,...

  • Asset Performance

    2 weeks ago

    Mascot, Australia BGIS Global Integrated Solutions Canada Full time

    BGIS is seeking an Asset Performance and Enhancement Manager to join our key account with Qantas. Onsite roleParking availableInterstate travel requiredFull-time positionKey Client QantasLocation - MascotABOUT THE ROLEExhibiting extensive knowledge of industrial engineering, the Asset Performance and Enhancement Manager will manage the asset data function,...

  • Asset Performance Officer

    3 weeks ago

    Mascot, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Mascot, NSW, AU, 2020 Parramatta, NSW, AU, 2150- Req ID: 66447**Asset Performance Officer (Waste Management)** **Location - Parramatta and Mascot** **Employment type - Full Time Ongoing** **Salary - $93,295-$102,941 + employer superannuation contribution** **Your role** **Do you have a passion for using your...

  • Brokerage Manager

    4 days ago

    Mascot, Australia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Brokerage Manager

    1 week ago

    Mascot, Australia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Ground Services Manager

    3 weeks ago

    Mascot, Australia Oceania Aviation Services Full time

    **GROUND SERVICES MANAGER AT MACKAY AIRPORT** **KEY BENEFITS TO YOU** - ** Competitive** salary.**: - ** Accelerated upskilling and career progression developing exceptional transferable skills.**: - ** Rotational rostering to provide flexibility & work/life balance.**: - ** Reward & Recognition Scheme & Employee Assistance Program.**: - ** Employee...

  • Cleaning Services Manager

    4 weeks ago

    Mascot, Australia Assetlink Full time

    As the **Cleaning Manager - Night Shift**, you will **lead the on-site cleaning teams at Sydney Airp**ort - a prestigious, high profile location. You will deliver exceptional cleaning services across all 3 Airport Terminals and ensure the highest standard of presentation. As an experienced people leader, you will have full autonomy and responsibility for...

  • Cleaning Services Manager

    3 weeks ago

    Mascot, Australia Assetlink Full time

    As the **Cleaning Manager - Night Shift**, you will lead the on-site cleaning teams at Sydney Airport - a prestigious, high profile location. You will deliver exceptional cleaning services across all 3 Airport Terminals and ensure the highest standard of presentation. As an experienced people leader, you will have full autonomy and responsibility for people,...

  • Cleaning Services Manager

    3 weeks ago

    Mascot, Australia Assetlink Full time

    As the **Cleaning Manager - Night Shift**, you will lead the on-site cleaning teams at Sydney Airport - a prestigious, high profile location. You will deliver exceptional cleaning services across all 3 Airport Terminals and ensure the highest standard of presentation. As an experienced people leader, you will have full autonomy and responsibility for people,...