Chapter Lead Merchants Non Financial Risk

1 week ago

Sydney, New South Wales, Australia Commonwealth Bank Full time

Do work that matters


Business Banking (BB) offers a complete range of transaction, lending, and trading solutions, along with tailored offerings for over 1 million Commonwealth Bank's small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers.

It also services our personal and institutional online trading customers via CommSec.

About BB Line 1 Risk Chapter


Our BB Line 1 Risk Chapter partners with Product teams to help them achieve their strategic goals, with a focus on achieving NPS30+.

The Risk Chapter is responsible for ensuring appropriate end to end risk management that facilitate well informed business decisions. This is achieved by identifying, understanding, and effectively managing risk, including emerging risks. The effective design and implementation of controls, ensuring operational risk & compliance frameworks are effectively implemented within the business. Finally, business stakeholders have appropriate oversight and governance of the risk and control environment. This role will report to the Line 1 Risk Chapter Area Lead, in the Business Bank Chief Controls Office.

See yourself in our team


As the Risk Chapter Lead for Merchant Solutions, you'll be responsible for leading, coaching and supporting development of your people and people capability across the Chapter Area.

As a key partner to Merchant Solutions you will foster a proactive risk and control culture enabling the business to deliver great customer outcomes safely.


Your day could look like but not limited to

  • Engage and advise business leaders to effectively manage their risk, compliance obligations and business operations within risk appetite.
  • Lead the provision of insightful business intelligence to accountable business leaders, governing forums and committees, to create transparency of risk outcomes.
  • Advocate for and advise the business on using appropriate tools, strategies practices and frameworks to enable execution of risk reduction and proactive risk management.
  • Consult on recommendations for the business to prioritise investments, interventions and enhancements to mitigate risk.
  • Lead the team to execute on the Risk strategy aligned to the business, overseeing implementation and governance initiatives
  • Champion and drive continuous improvement of the risk and control environment through the use of insights and reporting.
  • Accountable for testing the design and operating effectiveness of the Controls Assurance Program (CAP) by regularly ensuring that key risks are being appropriately mitigated, including oversight of test scripts.
  • Work in an agile manner and across disciplines to facilitate rapid response to issues, near misses, and emerging risks or threats to resilience.
  • Proactively detect and anticipate responses to changes in the internal and external risk landscape that may impact the business risk profile.
  • Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
  • Overall accountability for driving a proactive risk and control culture, motivate and inspire a team of risk and control professionals.

We're interested in people who have

  • Extensive experience in financial services sector.
  • Advanced skills and knowledge in risk management.
  • Sound experience in leading and coaching teams and performance management.
  • Experience within risk, control, or assurance functions or a payments acquiring business.
  • Ability to find solutions and question the status quo considering and balancing the needs of various stakeholders.
  • Experience in project management, training, business investigations and analysis.
  • Proficient in report writing, including utilising data to provide insights and inform decisions.
  • Demonstrated success in driving continuous improvement.

Working at CommBank
At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve.

As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion.

With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

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Advertising End Date: 08/03/2024

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