Technology Application Specialist

2 weeks ago

Laverton, Australia William Adams Full time

Laverton, VIC

With a history of almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.

Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.

We are seeking a Technology Application Specialist – Rental. We are focused on delivering market leading technical support and training for Caterpillar Technology products whilst providing and preserving Safety, Sustainability and Productivity for our customers.

ABOUT THE ROLE

Reporting to our Technology and Innovation Manager, you will be a strong contributor to the overall customer experience by delivering technical support and training around Caterpillar construction technology products and maintaining the Cat Rental Store (CRS) technology fleet.

This is a fast-developing area of our business and will see you discussing technology solutions with internal stakeholders, and new and existing customers. Some examples of the types of Caterpillar technology products are Grade, Payload, Machine Control, Productivity, and Safety.

Daily responsibilities will include the following:

  • The maintenance, configuration, and field support for Cat Technologies
  • Providing training for other employees and customers in Cat Technology products.
  • Keeping abreast of the latest developments in Caterpillar Technology products and solutions
  • Identifying any application/operational problems that may arise
  • Delivery and operator training for the New Equipment sales team
  • Delivery and operator training for CRS rental fleet customers
  • Maintaining CRS technology equipment as it returns and exits the rental yard
  • Configuration and calibration to suit CRS customer needs

ABOUT YOU

To be considered for this role you will have the following skills, experience and attributes:

  • Experience with Technology systems within the construction or mining space.
  • A passion for machine onboard technologies.
  • Experience with Machine Control and Guidance Technologies.
  • Excellent customer service and relationship building ability.
  • Capability to multitask and work independently.
  • Intermediate computer skills.
  • Basic knowledge of survey principles.
  • Understanding of GPS and Network infrastructure.

At William Adams, our people and their safety, health and wellbeing genuinely matter to us. We provide a supportive and welcoming culture, and strive to create an engaged, diverse, and inclusive team.

It's more than just a job We commit to recognising and rewarding you, as well as providing you with ongoing career and development opportunities to help you thrive and succeed.

We will offer you a competitive salary package, including annual salary and performance reviews, as well as access to exclusive discounts through The Hub, boasting partnerships with over 470 retailers such as JB HI-FI, Woolworths, Flight Centre + more

Join our team of passionate professionals who embody our values of Integrity, Excellence, Teamwork, Commitment, and Sustainability.

Want to know more?

Call David in our Talent Acquisition Team on with any questions.

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