Quality Assurance Specialist

2 weeks ago

Melbourne, Victoria, Australia Gallagher Full time

The Opportunity


In this position, you will play an important role within the Victorian Workers compensation team by undertaking reviews to ensure best practice in a number of areas of the claims operation, in particular relating to claims based decision making, efficiency, and enhancing strategic claims management strategies.


In this role, you will:

  • Work closely with the other members of the Claims Practice Strategy (CPS) team and the broader business to support the achievement of sustainable outcomes across Financial, People and Customer measures
  • Conduct thorough and indepth reviews of various business areas in order to provide recommendations to the business
  • Promote best practice claims management across the business
  • Support a continuous improvement focus on VIC Workers Compensation proactive intervention and innovation.
  • Ensure all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims and premium operations.
  • Analyse identified target areas to assess trends and recommend remedial action to resolve issues; ensuring strategies are implemented and the desired outcomes (strategic and APA related KPIs) are achieved.
  • Engage key stakeholders in the development, execution, and evaluation of appropriate strategy, business plans and initiatives.
  • Assist in achieving business plan goals aligned to dominant priorities and company Business Plans.
  • Identify opportunities to enhance efficiency of processes within the team, with a view to improve operational controls and performance.
  • Monitor ongoing project strategies, to ensure sustained improvement and compliance within the business.

We're looking for an enthusiastic and collaborative individual who has:

  • Claims Management experience in a leadership capacity
  • Leadership experience
  • Coaching and mentoring skills
  • Time management and organizational skills
  • Project management experience
  • Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role

What we can offer you:

  • Attractive remuneration packaging & flexible work arrangements
  • Key member of leadership team within the Victorian Workers Compensation business unit
  • Collaborative working environment friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
  • Paid Parental Leave scheme;
  • A unique and exciting career as our Company grows, so do the opportunities for our people;
  • Opportunities for ongoing education and development;
  • Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.

About us
Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, government bodies, self-insured organisations and brokers. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure. Often fast paced, unpredictable, challenging and deeply rewarding.

It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.


In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development.

We invest in our people through strong succession planning and have a number of mentoring and training programs available.

To apply
If you think you can make a positive difference to our business we want to hear from you today

To be considered for this opportunity you must have right to live and work in Australia when applying.

  • Agency applicants will not be considered for this position._
  • Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._

  • Quality Assurance Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Heng & Hurst Full time

    Ongoing Part Time QA Role 5 days a week 12-5pm Strong GDP experience required Hybrid working arrangements office days and WFHThis niche biopharmaceutical company are leaders in driving innovation in the areas they specialise. Being a specialist focused company, their culture is driven by dynamic, passionate, and collaborative professionals. Their products...

  • Quality Assurance Specialist

    2 weeks ago

    Melbourne, Victoria, Australia StockX Full time

    Help empower our global customers to connect to culture through their passions.Why you'll love this roleThe Quality Assurance Specialist will work cross-functionally with our team supporting the operation in an accurate and timely manner. S/he will audit processes to assure effective operation and control and to verify compliance with established standard...

  • Quality Assurance Technician

    2 weeks ago

    Melbourne, Victoria, Australia 1 Tech Staffing Ltd Full time

    Quality Assurance Specialist Birmingham Up to 38,000 Are you passionate about quality assurance and looking to make a significant impact in a dynamic distribution environment? Our client is seeking a dedicated and detail-oriented Quality Assurance Specialist to join their team and take on the role of Future GDP Responsible Person. Key...

  • Quality Assurance Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Pettit Pharma & Device Search Full time

    Office based role for first 6-months, then 1-2 days a week from home Parking on site in South-East Melbourne, 20kms from CBD Amazing benefits working here, great team and culture, be valuedWHO IS THE COMPANY YOU WOULD BE JOINING? This global healthcare organisation is committed to making a meaningful impact on the health of Australians, in particular...

  • Quality Assurance Consultant

    2 weeks ago

    Melbourne, Victoria, Australia TAL Full time

    Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence...

  • Quality Assurance Lead

    2 weeks ago

    Melbourne, Victoria, Australia CHR Life Sciences Full time

    CHR Life Sciences is thrilled to be collaborating with a growing business that operates across all the GxPs, offering a comprehensive solution to clients by providing assistance throughout the product life cycle and manufacturing process. They have a strong commitment to patient safety and well-being, genuinely caring for clients and delivering the highest...

  • Quality Assurance Lead

    2 weeks ago

    Melbourne, Victoria, Australia Chr Life Sciences Full time

    CHR Life Sciences is excited to be partnered with a growing business operating across all the Gx Ps providing a turnkey (end-to-end) solution to clients by offering support throughout the product life cycle and manufacturing process.They are passionate about patient safety and welfare, and genuinely care for clients and provide them with the highest...

  • Claims Quality Assurance Specialist

    2 weeks ago

    Melbourne, Victoria, Australia TAL Full time

    Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence,...

  • Manager Quality Assurance

    2 weeks ago

    Melbourne, Victoria, Australia Country Fire Authority Full time

    Location: Melbourne | Eastern MetropolitanJob type: Full time / 10 monthsOrganisation: Country Fire AuthoritySalary: Salary not specifiedOccupation: PolicyReference: VG/1779701 Located at CFA Headquarters, Burwood East Fixed term Full Time to 31/12/2024PTA 7 $151,409 pa (plus 11% superannuation)About the Role: The main objective of the Manager Quality...

  • Quality Assurance

    2 weeks ago

    Melbourne, Victoria, Australia Nandos Full time

    You may know us as the home of PERi-PERi chicken, but we're a people-first, chicken-second kind of place. At Nando's you'll be part of a diverse and inclusive workplace where you're encouraged to bring your whole self to work.We make sure our teams have a great time at work, but we're still serious about serving fresh, delicious food and developing our...

  • Security Assurance Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Talent Street Full time

    Security Assurance Specialist | Contract till Feb 2024 | Federal Govt Agency | Melbourne CBD | Open to AUS Citizens onlyTalent Street is looking for a Security Assurance Specialist for a contract till Feb 2024 with a Federal government agency in Melbourne. Based in CBD, there is a requirement for working 3 days from office per week.Under the guidance of...

  • Quality Assurance Analyst

    2 weeks ago

    Melbourne, Victoria, Australia AML Ops Full time

    Quality Assurance AnalystAML Ops offers flexible, AML/CTF specialised resources via a co-sourced model. Our team members undertake agreed AML/CTF operational activities on behalf of our clients.Reporting to the AML Ops Quality Assurance Manager, you will be responsible for delivery of quality assurance over the AML Ops analyst team and client's operations,...

  • Quality Assurance Lead

    2 weeks ago

    Melbourne, Victoria, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    Job no: V13299Work type: Fixed Term Part TimeLocation: Adelaide, Melbourne, PerthCategories: Quality AssuranceThe Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by...

  • Policy and Assurance Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    The Role Join our government client as a Policy and Assurance Specialist on an initial contract until October 2024 with the potential for extension. You'll be instrumental in shaping and implementing policies and compliance projects to support the Division and Department's IT initiatives. ResponsibilitiesContribute expertise and knowledge to support policy...

  • Claims Quality Assurance Consultant

    2 weeks ago

    Melbourne, Victoria, Australia TAL Full time

    Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence...

  • Quality Assurance Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia That's Amore Cheese Full time

    Quality Assurance & Control (Manufacturing, Transport & Logistics) That's Amore Cheese is a leading producer of authentic Italian style cheese, located in Thomastown, Melbourne. Our artisanal cheeses are crafted using traditional methods and high-quality ingredients, resulting in delicious products that are loved by our customers. We are dedicated to...

  • Quality Validation Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Ignite Specialist Recruitment Services Full time

    Our client - a multinational biotechnology research and development company is looking to hire a Quality validation specialist(computer Systems) for a 12-month contract.Reporting to the Computer System Validation Site Lead you will be responsible for senior computer system validation specialist will ensure all computerized systems used to support GMP...

  • Quality Assurance Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Farm Credit Services Full time

    **Hybrid-Position is required to work a minimum of three days each week in the Omaha, NE office**Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the...

  • Quality Assurance Analyst

    2 weeks ago

    Melbourne, Victoria, Australia AML Ops Full time

    AML Ops offers flexible, AML/CTF specialised resources via a co-sourced model. Our team members undertake agreed AML/CTF operational activities on behalf of our clients.Reporting to the AML Ops Quality Assurance Manager, you will be responsible for delivery of quality assurance over the AML Ops analyst team and client's operations, ensuring the output is...

  • Quality Assurance Officer

    2 weeks ago

    Melbourne, Victoria, Australia Pact Group Full time

    Job Title: Quality Assurance OfficerPact Group in Melbourne, VIC, Australia is seeking a Quality Assurance Officer to support the company's sustainable packaging initiatives. Responsibilities include:Conducting auditsQuality inspectionsTestingReporting out-of-spec resultsImplementing corrective actionsTraining employeesQualifications include a minimum of 2...