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Customer Contact Officer-National Disability Insurance AgencyHybrid
3 months ago
New Exciting Full Time Opportunity to be part of our team with a 4-week ONSITE training program at our Dandenong office.
This chance offers you in-person training and support during your initial four weeks.
After completing training successfully, you'll receive a computer setup to work from your home office with online assistance available. Additionally, you can also choose to work on-site if that's your preference.
The training session starts on July 1st, and you need to be fully available.
Enhance your customer support career with Serco by becoming part of our award-winning Contact Centre team, supporting a Federal Government client. With options for remote work, we are dedicated to providing a secure and encouraging work environment during these times.
Stability: Permanant Full-Time positions with a chance to switch to Part-Time after completing a 6-month qualifying period.
Training: 8 weeks paid training - 4 weeks online sessions and 4 weeks practical experience on the phones.
Roster: Operational from Monday to Friday, between 8 am to 8 pm.
Requirements: Must be an Australian citizen.
Benefits: We provide various appealing discounts on services and products.
Career advancement is significant here; numerous support and management roles are filled by individuals who started as Customer Contact Officers.
Join a values-driven organization and engage in meaningful work that supports Australians in accessing vital government services. We are looking for individuals with both inbound and outbound customer service expertise, along with strong communication skills and a willingness to learn new things.
About the Role
As a Customer Contact Officer, your role involves providing assistance and information to customers on behalf of a Federal Government Agency.
You'll be part of a fast-paced Contact Centre environment, where priorities may change frequently based on customer needs.
In this position, you will impact the lives of individuals with disabilities and service providers by addressing customer inquiries via phone, email, and web chat channels.
About You
- Must have exceptional written and verbal communication abilities.
- Show professionalism and collaborate effectively in a team setting.
- Deliver outstanding customer service.
- Ability to navigate operational documents, find solutions, and provide confident support to customers.
- Comfortable using multiple computer screens and applications simultaneously.
- Resilient, composed under pressure, and capable of empathizing with customers.
You will also need
- Australian citizenship with the ability to provide proof, including passport or birth certificate.
- Able to pass pre-employment screenings and security checks.
- Flexible to work varying shifts from 8 am to 8 pm, Monday to Friday.
- A secure workspace with necessary equipment for your duties.
Important to know
- Our team handles inquiries from vulnerable customers, occasionally involving distressing information. While you won't manage these interactions directly, you'll be trained on proper procedures and have support available.
- Regular check-ins with your Team Leader and access to resources for personal support are provided.
Benefits
- We recognize and value the diverse skills and experiences that every individual brings into our organization.
- We offer comprehensive on-the-job training, rewards programs, and opportunities for personal and career growth.
- Join a diverse and caring team dedicated to inclusivity and employee well-being.
- Access our Employee Assistance Program for mental health and counseling support.
- Completion of pre-employment checks and security clearances is required.
About Us
At Serco, every role is vital in delivering essential public services, from caring for vulnerable individuals to managing complex services.
We are a global team ensuring essential public services are provided in areas such as defense, immigration, healthcare, and more. Our innovative approach aims to enhance public services worldwide.
Be part of the change - Apply today to make a meaningful impact every day.
We promote diversity and welcome applicants from various backgrounds. Join Serco and access our Global Employee Networks, demonstrating our commitment to diversity and inclusion.
