Operations Manager, Canberra

1 week ago

Canberra, ACT, Australia Tesla Full time
What to Expect

  • To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You'll Do

  • Business Health
  • Lead the delivery experience with the Tesla Advisors in order to meet and exceed targets
  • Actively set individual and team targets for team and actively train, coach, and develop them
  • Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty Shifts throughout location operating hours, including weekends
  • Assist in the planning, implementation, and follow up of vehicle prep & logistics operational tasks and projects including, but not limited to vehicle movement coordination from logistics hubs, site management and delivery schedule
  • Oversee daily delivery centre operations including but not limited to customer satisfaction, yield, dwell time and revenue recognition
  • Help control expenses, including staffing, supplies, and services
  • Work collaboratively with other departments, particularly Store Leader, Logistics, Sales Operations, Registration, and Service Department to enhance customer experience
  • Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company
  • Monitor daily deliveries, create reporting metrics, and actively review information with the Store Leader
  • Maintain constant focus on improving the Tesla delivery experience
  • Demonstrate fluency in the local market's registration requirements and processes
  • Perform additional responsibilities as assigned when business needs arise
  • Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
  • Proficient in Sales Operations; strong collaboration with store leadership ability to lead sales floor during Manager on Duty Shifts
Customer Experience- Responsible for ensuring all employees provide best in class experience in every interaction

  • Determine resources needed to ensure vehicle preparation for customer appointments are staffed appropriately.
  • Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality.
  • Manage escalations quickly and effectively
  • Empower and guide employees through challenging concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
Employee Engagement- Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner

  • Coach and lead the Tesla Advisor team to fulfil their KPI's where required, particularly in Store Leader's absence
  • Support, implement and provide followup for all training
  • Continually evaluate the performance of each employee and provide constant feedback to drive results
  • Identify high potential talent and effectively succession plan for needs of the business
  • Ensure all employees adhere to Tesla policies and procedures
  • Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
Brand Standards- Ensure facility maintenance and showroom presentation adhere to the brand standard

  • Control store expenses continually striving to reduce costs
  • Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
What You'll Bring

  • Bachelor's degree or evidence of exceptional ability
  • 2+ years of applicable experience with proven track record of meeting or exceeding goals in a servicefocused industry; automotive expertise is not required
  • Strong and proven experience leading field, technical repair or manufacturing teams in a fastpaced, technologydriven environment with strong customer facing responsibilities
  • Ability to problem solve, prioritize multiple projects and adhere to businesscritical deadlines
  • Excellent written and verbal communication skills
  • Dedicated and ethical approach to Tesla standards
  • Ability to develop collaborative relationships acting as a wellrespected, trusted partner with whom others want to work
  • Ability to work evening hours, weekends and holidays in a retail environment
  • Valid driver's license in the country in which you are applying, 2year minimum driving record required with a clean driving history
  • Ability to obtain appropriate licensing, where applicable

  • External Engagement Manager, Unsw Canberra

    1 week ago

    Canberra, ACT, Australia UNSW Canberra Full time

    Job no: 520915Work type: full timeLocation: Canberra, ACT, Regional ACTCategories: Marketing / Communications, Business Development / Industry Engagement, Fundraising / Philanthropy, Governance, Policy & Compliance, Management, Hospitality & EventsExternal Engagement Manager, UNSW CanberraEmployment type: Full time, 35hrsDuration: Fixed term, for a period up...

  • Content and Collections Librarian, Unsw Canberra

    1 week ago

    Canberra, ACT, Australia UNSW Canberra Full time

    Job no: 522393Work type: full timeLocation: Canberra, ACTCategories: LibraryContent & Collection Services LibrarianEmployment type: Full time, 35hrsDuration: ContinuingRemuneration: Level 7 from $106,351 plus 17% SuperannuationLocation: Canberra, Australian Capital TerritoryAbout UNSW CanberraUniversity of New South Wales (UNSW) in Canberra has multiple...

  • Canberra Cardiac Technician

    1 week ago

    Canberra, ACT, Australia Canberra Heart Clinic Full time

    Canberra Heart Clinic Description Canberra is the capital of Australia and is a planned city, with national monuments, museums and galleries built around a large artificial lake.Also know as the bush capital Canberra has a population of over 472,000 people and it is Australia's largest inland city and the eighth-largest city overall.Being a planned city...

  • Student Recruitment Coordinator, Unsw Canberra

    1 week ago

    Canberra, ACT, Australia UNSW Canberra Full time

    Job no: 518257Work type: full timeLocation: Canberra, ACTCategories: Student Recruitment / AdmissionsStudent Recruitment CoordinatorEmployment type:Full time, 35hrsDuration: Fixed term, for a period of up to 13 monthsRemuneration:Level 6 from $91,472 plus 17% Superannuation***Level 7 from $100,331 plus 17% SuperannuationLocation:Canberra, Australian Capital...

  • Human Resources Officer, Unsw Canberra

    1 week ago

    Canberra, ACT, Australia UNSW Canberra Full time

    Job no: 523547Work type: full timeLocation: Canberra, ACTCategories: Human Resources & RecruitmentHuman Resources OfficerEmployment type:Full time, 35 hours per weekDuration: ContinuingRemuneration: Level 5/6 from $82,818 plus 17% SuperannuationLocation:Canberra, Australian Capital TerritoryThe position will work from multiple campuses including UNSW...

  • Future Student Faculty Partner, Unsw Canberra City

    2 weeks ago

    Canberra, ACT, Australia UNSW Canberra Full time

    Job no: 514128Work type: full timeLocation: Canberra, ACTCategories: Professional Leadership, Student Recruitment / Admissions, Marketing / CommunicationsUniversity of New South Wales (UNSW) in Canberra is a campus of UNSW located at the Australian Defence Force Academy in Canberra. UNSW is not like other places you have worked, we are driven to be...

  • Landscape Gardener

    1 week ago

    Canberra, ACT, Australia CANBERRA METRO OPERATIONS Full time

    _Are you an experienced and reliable landscape maintenance professional looking for an exciting opportunity? Canberra Metro Operations (CMET) is seeking dedicated individuals to join our Landscape Maintenance team in permanent positions._At CMET, we're proud to operate and maintain the iconic Canberra light rail network, a ground-breaking project by the ACT...

  • IT Security Manager

    1 week ago

    Canberra, ACT, Australia Canberra Consulting Full time

    Coordinate patch management of relevant systems and associated reporting Utilise your experience with Microsoft, VMWare, Cisco, & Linux Operate in a flexible and dynamic work area within a great branchAbout usCanberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the...

  • Property Manager

    1 week ago

    Canberra, ACT, Australia YWCA Canberra Full time

    About the Role:The Property Manager is responsible for overall tenancy and property management of YWCA Canberra's not for profit affordable rental service within regulatory and compliance frameworks - The National Regulatory Framework for Community Housing, the Residential Tenancies Act and the ACT Civil and Administrative Tribunal.This includes high level...

  • Supportive Tenancy Services Case Manager

    1 week ago

    Canberra, ACT, Australia YWCA Canberra Full time

    Do you want to make a difference in an organisation that's making an impact in the Canberra community and have experience in homelessness case management? YWCA Canberra is looking for a Supportive Tenancy Case Manager to support clients who are at risk of their tenancy breaking down, in public, private or affordable housing.About YWCA Canberra:YWCA Canberra...

  • Tender Manager

    1 week ago

    Canberra, ACT, Australia Canberra Consulting Full time

    About usCanberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both you...

  • Journalist/Editor, Catholic Archdiocese of Canberra

    2 weeks ago

    Canberra, ACT, Australia The Catholic Archdiocese of Canberra & Goulburn Full time

    Journalist/Editor, Catholic Archdiocese of Canberra & GoulburnCanberra ACT | Full-timeRevolutionise Catholic News Media in Canberra & GoulburnFull-time role based in Manuka, CanberraAbout UsThe Catholic Archdiocese of Canberra & Goulburn (Archdiocese) consists of around 17,000 devoted Catholics who meet each Sunday in 55 parishes to pray and celebrate Mass....

  • Manager, Financial Reporting

    1 week ago

    Canberra, ACT, Australia University of Canberra Full time

    Manager, Financial Reporting & Operations Financial Accounting & Reporting (Accounting)Other (Education & Training) Lead Financial Success at the University of CanberraUC Level 9, Salary Range $127,424 pa - $133,358 pa + 17% SuperFull Time, Continuing OpportunityAbout us:University of Canberra's vision is that "Together we work to empower, connect and share...

  • Domestic Violence Case Manager

    1 week ago

    Canberra, ACT, Australia YWCA Canberra Full time

    About the Role:About YWCA Canberra:YWCA Canberra is a feminist not-for-profit organisation that has provided community services and has represented women's issues in Canberra since 1929.Today, we provide leading and innovative services to women and the broader Canberra community in the areas of children's services, community development, housing, youth...

  • Information Manager

    1 week ago

    Canberra, ACT, Australia Canberra Consulting Full time

    About usCanberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both you...

  • Workforce Manager Canberra

    1 week ago

    Canberra, ACT, Australia Pinnacle People Full time

    Are you passionate about events, hospitality and and helping people find their dream job in Australia?Do you have experience managing venues but ready to get an office job and expand your career growth?Do you love staying organised, talk about numbers and confident in interacting with diverse personalities while proudly representing our brand in...

  • Operations Manager, Canberra Airport

    1 week ago

    Canberra, ACT, Australia Qantas Airways Limited Full time

    Lead and manage the daily operations of a regional airport, to achieve the Airports strategic goals Located at Canberra Airport on a Permanent fulltime basis Challenge yourself in this dynamic leadership opportunityOur customers come first. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust....

  • Test Manager

    1 week ago

    Canberra, ACT, Australia Canberra Consulting Full time

    Location:ACT, Offsite (WFH)Duration:12-months + 2 x 12-month extensionsAbout usCanberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and...

  • Assurance Manager

    1 week ago

    Canberra, ACT, Australia Canberra Consulting Full time

    Lead strategic program activities for impactful change. Drive continuous improvement in a dynamic environment. Elevate your career with highlevel governance impact.About usCanberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific...

  • North Canberra Hospital

    1 week ago

    Canberra, ACT, Australia ACT Health Full time

    DescriptionEmployment Type - Temporary, Full Time Position (12 months)Classification - Senior Medical Registrar / FellowTitle: North Canberra Hospital Post Graduate Fellow NeurologyPosition Number: 602569Salary - $218,553 (Plus Super) pro rataLocation North Canberra HospitalBruce, ACTSection - Stroke Service Medical OfficerClosing Date - 22nd May 2024What...