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Operations Coordinator

3 months ago

Brisbane, Queensland, Australia Tiffany & Co Full time

We now have a rare and exciting opportunity for a skilled and experienced individual to join our stunning Gold Coast Boutique as an Operations Coordinator on a Full-time basis.

In this role, you will effectively perform all aspects of customer service within the boutique that relate to customer repairs, servicing orders, call enquiries including stock availability, post-sale offerings and customer correspondence.

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.

Your role

  • Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
  • Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
  • Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
  • Provide the highest standard of customer follow-up to support the development of client relationships.

Blue Box. White Ribbon. That's a wrap.

The successful candidate will have a minimum of two years sales experience within a customer-focused environment. Be it Sales, Retail, Hospitality or Aviation...We believe a diverse workforce makes a difference. A dynamic service-driven personality is essential

We are seeking:

  • A Blue Box Enthusiast.
  • Solid attention to detail and problem-solving capabilities, proven multi-tasking experience with an ability to meet deadlines, professionalism and a commitment to excellence.
  • Strong interpersonal skills with the ability to work with a diverse client base and collaborate with colleagues.
  • Flexibility to work traditional retail trading hours, including weekdays and weekends, late nights and holidays.

Why Tiffany?

  • Generous salary package, employee discounts and milestone gifts
  • High performing, caring, fun and dynamic team
  • Culture focused on wellbeing, innovation and growth
  • Endless career opportunities with the largest luxury group - LVMH
  • Professional growth and development and individual up-skilling opportunities
  • Great mentoring from a highly experienced management team
  • An inspired career is life's best accessory.

This is just the beginning. Apply now