Membership Clerk

2 weeks ago

Lidcombe, Australia Costco AU Full time

Daily tasks and responsibilities:

Welcomes and communicates with members and potential members, in person, by phone, or by mail
Answers questions, resolves problems, and explains membership and warehouse
Reviews membership and warehouse programs to keep knowledge up to date
Processes new membership and membership maintenance according to proper departmental procedures for paperwork and the performance of duties
Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary
Collects membership fees as keyed to computer by cash, and debit/credit terminal
Issues receipts
Provides and arranges for prompt and courteous member service
Answers phone, runs to the floor to check item availability, directs members to products, and service locations
Enlists assistance for member loading and shopping
Responds helpfully to member concerns, secures manager assistance as necessary
Assists at refund counter or with marketing as necessar
Cleans department, stocks forms, and cleans and supplies printers
Follows proper Membership and general safety and security procedures and standards
Assists in other departments of the warehouse as necessary
Provides prompt and courteous service to members, employees, and suppliers.

Non-Essential Functions and Tasks:

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Ability to operate the following:

Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, handheld scanner, radio
Education/Training: High school certificate or higher
Licenses/Certifications: Responsible Service of Alcohol preferred
Experience: Membership, cashier or comparable
Knowledge/Skills: Computer skills preferred (AS400 and MS Office), customer service skills preferred.