Events Executive

1 week ago

Melbourne, Victoria, Australia Marriott International, Inc Full time

Job Number

Job Category Food and Beverage & Culinary

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

THE RITZ-CARLTON, MELBOURNE
We are thrilled to announce the opening of
The Ritz-Carlton, Melbourne, in March 2023.

Set to redefine luxury in the city, the hotel's extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline.

Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.


The Ritz-Carlton Melbourne is looking for an
Event Executive to join the team on a
Full-Time basis Please be advised this role requires
Australian permanent work rights.


JOB SUMMARY


Responsible for all aspects and functions of the Event Management Department; focus on Groups and Corporate Events, coordinate/manage all details with client requests from Sales Phase to Post Event Phase, maintain high standards of service; deliver products and services to meet or exceed the needs and expectations of the guests and employees.

The position is responsible for meeting planner and employee satisfaction, and the financial performance of the department.

Education and Experience
High school diploma or GED; 2-year experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting Event Services Operations

  • Ensure room sets are "on time" and meet Event Service Standards.
  • Have thorough understanding of Event Management processes (How Work Gets Done) to ensure seamless handling of all groups.
  • Become familiar with any assigned sales file, review contract, and discuss profile on group with the appropriate sales meeting.
  • Contact the client/meeting planner by phone for an introduction.
  • Customize selling approach to the client's/meeting planner's needs to maximize sales.
  • Knowledge of food and beverage programs; ability to tailor them to fit client's needs.
  • Always ready to anticipate client and guest needs well in advance.
  • Use only hotelapproved vendors.
  • Acts as a liaison between client/meeting planner and hotel operations.
  • Always maintain a professional image both in appearance/attire and conduct when dealing with the client meeting planner and hotel employees.
  • Demonstrate appropriate timeliness in getting proposals to client/meeting planner.
  • Return all phone calls the same day.
  • Constantly communicate with all other department heads both verbally and in written form.
  • Distribute all BEO and Group Resumes no later than 10 days prior to the group's arrival.
  • Ensure all information is detailed, correct and all billing arrangements are specified.
  • Adhere to mandatory attendance at the BEO/Resume Meeting when a group is inhouse.
  • Follow up on all changes, deletions, additions, and special requests.
  • Adhere to hotel policies and procedures.
  • Oversee all assigned group functions when they are inhouse.
  • Maintain costs and hotel labor.
  • Keep the DOSM / DOFB informed of any complaint or problem. Resolve function space concerns well in advance of group arrival.
  • Make sure that all billing is correct and current prior to a group's departure; no adjustments to the Master account.
  • Work within each group's budget when required.
  • Provide the highest standards of service without sacrificing quality.
  • Provide a problemfree experience for our clients and to be known as the best company with which to do business.
  • Always meet and exceed client's/meeting planner's expectations.
  • Extend teamwork and lateral service when needed.

Secondary Job Functions: 20%**- Requisition supplies.

  • Keep abreast of current market trends and research competitors.
  • Conduct Site Inspection during Sales Phase.
  • Assist in providing lateral service to departments in need.
  • All other assignments as requested by the Manager.

Perks, Rewards, Motivations

  • The best hotel training opportunities produced independently by
    The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.
  • Access to Marriott's awardwinning Live Fully Rewards Program.
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
  • Discounts on food & beverage across all our hotels.
  • Recognition programs to keep you motivated.
  • Wellbeing & mindfulness programs to ensure you stay healthy.
  • Employee Assistance Program.
  • Dry cleaning or work clothes.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to

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