Receptionist - Perth

2 weeks ago

Perth, Western Australia SW Accountants & Advisors Full time

About us:


At ShineWing Australia (SW), we pride ourselves on upholding the highest professional and ethical standards not only in our client service but within all our business dealings.

Our vision and values are clear - we provide excellent client service and encourage a culture of learning and development.

These values are visible in the conduct of all our staff who demonstrate professionalism and integrity every day.


The Office Administrator contributes to this by demonstrating the SW brand, displaying a good understanding and appreciation of the values of SW.

By meeting responsibilities outlined, the Office Administrator contributes to providing excellent client service and demonstrates commitment to the SW culture.


About the role:


Working closely with the National Facilities and Administration team, you will be primarily responsible for managing the day-to-day operations of the SW Perth office ensuring it functions seamlessly, with consistent processes and procedures that are aligned to Melbourne, Sydney and Brisbane.


Reporting to the Melbourne based Executive Manager Practice Support Group, this diverse role is the first contact point to support all Practice Support Group functions including Finance, Facilities, BD & Marketing, IT, People & Culture from an administrative perspective.


Supporting a team of professionals, you will be required to demonstrate initiative and work as an enthusiastic team member with the Firms office routines and procedures, keeping in mind the overall business objectives.


Your key responsibilities will include:

  • As the first point of contact greet all clients in an efficient, friendly and professional manner.
  • Answer and direct all incoming calls.
  • Ensure the front office and reception is clean and tidy at all times.
  • Participate in key result area and key performance indicator review processes to establish areas for improvement.
  • Maintain a high professional and ethical profile in accordance with industry and Firms standards.
  • Proactively plan each days workload of client meetings and hospitality requirements.
  • Support the hospitality needs of clients, alongside the Firms and other administrative functions.
  • Assist with other administrative tasks.
  • Collect, sort and distribute the Firms incoming and outgoing mail daily.
  • Organise Partners meeting dates, lunch/dinner reservations.
  • Book client meetings on the Outlook Calendar.
  • Action stationary orders and place orders when required.
  • Assist with administrative duties including scanning, archiving and keeping the stationary rooms tidy.
  • Assist the Marketing team with sourcing venues, organising and managing events and merchandise.
  • Assist with divisional and social events.
  • Assist with the upkeep of facilities such as lockers, etc.
  • Ensure the kitchen is clean and tidy and empty the dishwasher.
  • Ensure the coffee machine is filled and ready to use.

About you:

You will have...

  • The ability to create a positive, everlasting impression with the most professional, courteous and expedient manner and to continually strive for superior client service.
  • Excellent interpersonal skills, with the confidence to build relationships with internal and external stakeholders.
  • Strong client focus and understanding of client needs.
  • Previous reception/ office administration experience with a diverse administration role within a similar environment.
  • Professional presentation.
  • Strong attention to detail.
  • Good organisational and time management skills.
  • Ability to work under pressure and to meet deadlines.
  • Strong computer literacy including Microsoft Word, PowerPoint, Excel, Outlook.
  • Willingness to learn new skills.
  • Ability to problem solve.

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