Client Success Consultant Css
1 week ago
What you will be doing:
The Client Success Consultant's(CSC) top priority is to ensure local clients are serviced successfully by delivering high-quality, speedy and personalized support during any stage of their CSS experience.
The CSC is responsible for partnering with other functions to fulfil its role:
- With Operations and Client Services when setting up new projects or introducing amendments to agreed instructions, in compliance with CSS guidelines
PRIMARY DUTIES AND RESPONSIBILITIES:
Partner with and support Sales / BD team by acting as the technical Subject Matter Expert (SME), assessing client requirements on a study-by-study basis Ensure to provide local Clients with a service that best suits their needs for each Project within the CSS portfolio of services and standard procedures Escalate out of scope requests and negotiate alternatives with clients, in close relationship with other departments (CSS Client Services, Sales, Quotations, MGMT, QA, Transport, CTM Star, PMO) Onboard new clients and set up all local clients' projects, by means of reviewing / creating trial-specific Depot Instructions in compliance with CSS guidelines Train and provide instructions to depot staff, as applicable, based on all documentation provided by the Client.
Assume a support role in dealing with technical issues brought by Depot associates that might arise during the training or during their daily operations Gather customer feedback and deal with clients' complaints, taking ownership of clients' problems from beginning to end Notify all depot associates of new/updated information regarding any concerned projects and updating the internal documents accordingly in a timely manner.
Familiarize themselves with applicable local regulations as well as with relevant CSS & CORP guidelines. Provide support to local Clients on operational matters in a timely manner, as agreed with the Depot Manager Participate in specific projects as needed Manage churned clients in coordination with Sales/BD teamADDITIONAL DUTIES AND RESPONSIBILITIES
This is primarily for cross training / cross function with Customer Service and Account Co-ordinator.
Liaise with the relevant teams to ensure efficient order and shipment processing and coordination. Enter Client bookings into the Transport booking portal to create shipping documentation. Support the relevant Transport teams with problem solving track trace and carrier interaction and bookings. Actively work as a communication conduit between customer / client and internal stakeholders in "returns" cases. Create, review and update Standard Operating procedures, Work Instructions and Client Specific Instructions. Participate in and implement Continuous Improvement processes to streamline Customer Service activities. Participate in Quality reports and preventative action when required.
Collate, report and monitor statistical information on a monthly basis for the Clinical & Commercial teams by sourcing automated data.
Any other tasks as reasonably required by your reporting Manager in line with the operational needs of the department/organisation.Tailoring Solutions
- Proactively identify potential problems with orders and shipments and services and seek tailored solutions to address any issues.
- Be receptive to customer feedback on order and transport needs. Work closely with Account Management, and all other Internal Stakeholders to provide proactive feedback to develop client & customer needs.
Pricing
- Update and maintain the World Courier Australia Clinical and Commercial pricing database in line with information provided from the Finance & Administration Manager.
- Liaise with Accounts Team in relation to Commercial and Clinical Client invoicing.
Policy and procedure
- Comply with Customer Service standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives.
- Ensure WCA compliance with all government legislative and other requirements such as ACS, CASA, AQIS, IATA, ISO
- Ensure full compliance with international local regulations such as WCA RACA SP (Registered Air Cargo Security Program) Australian Customs IATA regulations
- Ensure full compliance with WCA quality management systems (GxP)
Workplace Health and Safety
- Actively promote a culture that values a safe and healthy workplace
- Take reasonable care of, and cooperate with actions taken to protect; the health and safety of both themselves and others.
- Ensure compliance with relevant OH&S legislation and that any issues are identified and actioned i
-
Client Success Specialist
1 week ago
Melbourne, Victoria, Australia FCB Full timeWhat's on offer in this role? High growth journey with leaders who are 100% supportive Guaranteed career development as you make your mark Recognised Employer of Choice; real sense of purpose, valuesdriven & 'people first' mindsetAbout the roleWe currently have 6,000+ clients contracted to Citation HR (formerly known as HR Assured) and enableHR and with...
-
Client Success Manager
1 week ago
South Melbourne, Victoria, Australia Megantic Full timeLOCATION:Melbourne VICAccount & Relationship Management (Sales)Join a market leading, award winning SEO agency in an exciting stage of growth, with a newly created leadership role reporting to our Head of SEO as Client Success Manager. Megantic has over 10 years of SEO experience with a team of over 130 in four countries globally continuing to offer...
-
Client Success Administrator
1 week ago
Melbourne, Victoria, Australia YepHome Full timeCompany DescriptionFounded in 2020, YepHome is committed to revolutionising the real estate industry to connect developers, agencies and customers seamlessly in one single platform and create a bridge between the real world and virtual world.Job Description:We are seeking a dedicated and proactive Client Success Administrator to join our team. As a Client...
-
Head of Client Success
1 week ago
Melbourne, Victoria, Australia Creative Natives Full timeJoin Ziplet as Head of Client Success - Make an Impact in Education Ready to be part of a groundbreaking Australianbased startup that's revolutionising education? They're on a mission to become the world leader in student checkins and are seeking an exceptional Head of Client Success to help them achieve that goal As one of Australia's fastestgrowing EdTech...
-
Client Success Manager
1 week ago
Melbourne, Victoria, Australia Edrolo Full timeClient Success ManagerSummaryOur Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training,...
-
Client Success Manager
2 weeks ago
Melbourne, Victoria, Australia Edrolo Full timeSummaryOur Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...
-
Client Success Manager
1 week ago
Melbourne, Victoria, Australia Anton Murray Consulting Full timeMelbourne- Asset Management- PermanentOur client provides a white label technology platform that can be utilised by third party capital raisers to facilitate investor aggregation and provide administration services across the full lifecycle of their investment.They're a rapidly growing organization with a vision to make alternative assets more accessible to...
-
Client Success Manager
2 weeks ago
Melbourne, Victoria, Australia Anton Murray Consulting Full timeMelbourneAsset ManagementPermanentOur client provides a white label technology platform that can be utilised by third party capital raisers to facilitate investor aggregation and provide administration services across the full lifecycle of their investment.They're a rapidly growing organization with a vision to make alternative assets more accessible to...
-
Client Success Manager
1 week ago
Melbourne, Victoria, Australia ReadyTech Group Full timeAbout the role:ReadyTech's VETtrak Student Management Software has played a significant part in the Australian VET journey for 20+ years. In fact, many of our customers have been trusting our software and services to power their student management and compliance requirements from the very beginning.As a Client Success Manager you will develop long-lasting...
-
Client Success Manager
1 week ago
Melbourne, Victoria, Australia Centorrino Technologies Full timeAre You Ready for an Exciting New Tech Challenge? Look no further than Centorrino TechnologiesAt Centorrino Technologies, we're not just another tech company - we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech...
-
Customer Success Consultant
1 week ago
Melbourne, Victoria, Australia Henry Schein One Full timeFlexible working arrangements - WFH Clost to public transport links Worldwide career progression and opportunities for personal developmentHenry Schein One (HSO) provides a multitude of services in the dental sector. With Henry Schein one we work with two dental practice management systems; EXACT (Software of Excellence) which is server based and Dentally...
-
Client Success Manager
2 weeks ago
Melbourne, Victoria, Australia Accesso Full timePosition Overview: Do you love tech, but have a passion for people too? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use of_accesso_ services and products. As a part of the_accesso_ Ticketing Group, you will contribute to helping our clients sell more tickets, streamline...
-
Client Success Manager
1 week ago
Melbourne, Victoria, Australia affix Full timeWe're deee-lighted to be helping our pals at a long-standing and successful agency on Brisbane's Northside to find the missing piece in their puzzle - A brand spanking NEW Client Success Manager.This beaut little agency has been kicking goals since 2006, and despite funky market conditions, they have encountered some really steady growth, in fact, they've...
-
Client Success Manager
1 week ago
Melbourne, Victoria, Australia Epsilon Full timeCompany Description About Epsilon Retail Media Network**Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty.Built on Epsilon's core strengths,...
-
Client Success Manager
2 weeks ago
Melbourne, Victoria, Australia Epsilon Full timeJob DescriptionWhy join us?We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives...
-
Client Success Manager
2 weeks ago
Melbourne, Victoria, Australia MPC Moving Picture Company Full timeCompany Description About Epsilon Retail Media Network Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty. Built on Epsilon's core...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia Neota Full timeResponsibilities Work with the Customer Success team and the Customer Success Lead in implementing and refining customer onboarding and training process All aspects of the customer management process, including relationship building and management, financials, reporting, coordinating joint marketing, etc. Conduct workshops and other training to help...
-
Client Success Manager
2 weeks ago
Melbourne, Victoria, Australia Lightspeed Commerce Full timeHi there Thanks for stopping by:Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeWe're looking for a Client Success Manager to join our NuORDER team in Melbourne. You will responsible for overall customer satisfaction, reference-ability, building and managing long-term business relationships...
-
Client Success Engineer
1 week ago
Melbourne, Victoria, Australia Abacus Full timeWe are the fastest growing i Pad Point Of Sale System in Australia and are looking to hire a technician experienced in the installation and support of POS systems.We are looking for someone who is eager to keep up to date with industry trends and will be supported to grow with our company.You will assist with the software and hardware deployment, customer...
-
Client Success Manager, Melbourne
1 week ago
Melbourne, Victoria, Australia Ogury Full timeOgury, the global leader in personified advertising, has created a breakthrough advertising engine that delivers comprehensive audience interests, brand performance, privacy protection and sustainability within one technology stack, built and optimised for mobile. Advertisers working with Ogury benefit from fully visible impactful ads, future-proof targeting...