Assistant Store Manager Paddington

1 week ago

Sydney, New South Wales, Australia Relier Group Full time
Analyze the store sales and take necessary action to maximize sales opportunitie

  • Create an enjoyable working space which promotes passion, results & inclusivity
  • Build solid client relations and generate a returning Client base

The Role
We are now seeking an Assistant Store Manager to join our Global Luxury client in their Paddington Flagship location.

Our client is an iconic Australian Label with stand-alone stores across Australia, the United States, UK and Europe.

The brand is stocked in the globes most premium online stores and in a fashion leader known for their original prints and beautifully made luxury pieces.


The Assistant Store Manager will lead, train, manage, motivate, and develop the store team to achieve sales in line with set targets.

This role will ensure that the team is creating a lasting client relationship with both new and existing clients. You will provide exceptional service levels to ensure that clients enjoy an elevated luxury shopping experience.

  • 2+ years experience as an Assistant Manager or higher
  • Luxury experience will be viewed favourably for this position
  • Experience in KPI delivery and optimisation across sales, wages, average sale, client spend, stock management and online order management
  • Experience in leading a high performance team
  • Results Driven
  • Strong Integrity
  • An Optimistic Outlook
  • Team Oriented Leadership Style
  • A strong passion for internal career development
  • A clear passion for luxury service and luxury styling

Key Responsibilities

  • Ensure client satisfaction is achieved by all team members and that sales & brand expectations are upheld across all business KPIs
  • Analyze the store sales and take necessary action to maximize sales opportunities
  • Build solid client relations and generate a returning Client base
  • Provide weekly feedback to the B&P team concerning stock issues that may impact sales in store
  • Effectively monitor sales by category and by season in order to request stock and increase the sales of the store
  • Proactively build personal relationships with high value clients and develop the store team to understand clients' fashion and lifestyle preferences
  • Identify clients' expenditure and trends season on season, and provide feedback to the B&P team follow up with the relevant strategy
  • To ensure that all team members achieve a superior standard of product knowledge to maximize sales
  • Use the business CRM at an optimised standard to ensure all client communications and employee relations documentation is managed inline with expectations
  • Consistently provide leadership
  • Ensure training and development opportunities are offered to all staff members across onboarding, product training, shopping experience training and store presentation standards
  • Create an enjoyable working environment which promotes passion, focus, results, and inclusivity
  • Communicate with Field Trainer, Line Manager, and other Retail Department leaders to support with the ongoing training and development of the store team
  • Prepare, manage and execute the Visual Merchandising launches alongside the Store Manager and ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive
  • Have a thorough understanding of loss prevention procedures and ensure stock levels, discrepancies and transfers are meticulously managed
  • Manage all reporting in your role, inclusive of client spend reports, weekly and monthly sales and expenditure, timecards and timesheets and other requested analytics
  • Ensure Online orders are processed in accordance with company policy

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