Service Delivery Manager

2 weeks ago

South Brisbane, Australia Toll Group Full time
Company Description


Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services.

We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.


Job Description:


Newly created opportunity for a
Service Delivery Manager to join our Government and Defence IT team, where you will work closely with service providers and SMEs to design and develop infrastructure support model and transitions plans for Government & Defence IT services related to Wintel and Networks.


You will lead SLA delivery to the business, working closely with Infrastructure Analysts and Support partners, to meet business and customer requirements.


Key responsibilities include:

  • Develop processes and methods of working which ensure that the suppliers work together as one group for the business and the customer.
  • Contribute to the development, implementation, evaluation and review of service management processes and standards, enabling clear standards and processes to be built.
  • Document and implement any new workflow processes and procedures aimed at reducing risks and/or improving quality.
  • Actively drive innovation and change across the team through strong leadership. Positively influencing mindsets and improving the overall capability of multiple teams or work groups.

Qualifications:

To be successful in this role, you will need:

  • Minimum 5 years relevant experience in IT Service Management
  • Experience creating technical design documents, training documents, test cases and deployment plans for Change Requests/Enhancements
  • Vendor management experience
  • Deep technical knowledge of Systems, Servers, Network, EUC devices and other IT Infrastructure
  • Experience managing Government & Defence IT systems (advantageous)
  • Bachelor degree in computer science, information technology or a related discipline
  • Project Management Certification (PMP / PMI / PRINCE2 /PMBOK or equivalent) is desirable
  • Service management Certification (ITIL, HDI, etc) is desirable
  • Possess relevant IT certifications like ITIL, Azure
Additional Information

Be Connected


With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way.

There are countless opportunities to learn and make a real impact in shaping our industry's future. Grow with diverse challenges amongst a friendly and inclusive global culture.

Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it's what makes our possibilities endless.


To be considered, you must be entitled to work in
Australia and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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