Property Management Specialist

2 weeks ago

Sydney, New South Wales, Australia Ray White Full time

An exciting opportunity to join the NSW Corporate team at Ray White has become available. Based in Sydney, working with the current Property Management Business Development Executive, this role will support the growth of our PM businesses in NSW, ensuring their activities align with the state team and the broader national team.

The Ray White Group encompasses a collection of diverse yet interconnected businesses, united by a shared heritage that dates back to 1902. Our journey commenced in the humblest setting of Crows Nest, a frontier town in regional Queensland, where the first Ray White office originated. For over 120 years, we have experienced remarkable growth, currently 12 businesses within the group, more than 1,000 offices in our network, and close to 300 corporate team members. Our corporate teams are spread across Australia and New Zealand, with offices in most capital cities.

We are dedicated to creating an exceptional environment that empowers our talented individuals to forge outstanding careers and reach their full potential. Our business is founded on curiosity and a desire to learn and grow.

Objectives of this role

The Property Management Specialist will work directly with the Property Management Business Development Executive and NSW CEO in supporting the growth of our Property Management businesses in NSW and will ensure their activities are aligned with the ambitions and strategy of the state team. The Property Management Specialist will work closely with the National Operations Manager - PM and property management team members across all markets on national programs including PM pulse, recognition, reporting, training and development for the property management network and growth.

What you'll do:

  • Property Management Training and Development
    • Develop and deliver property management training to property managers throughout the network, educating them on our identified strategies and beliefs
    • Assistance with the delivery of face-to-face training at state-based events
    • Online national training and consultancy for property management businesses working closely with other state team members
    • Assist with driving high network attendance and participation in all training sessions and events
    • Assist with the development of all training resources in line with our identified strategies
  • Property Management Consultancy
    • Working with business leaders and property managers in the group
    • Delivery of changed business behaviour in property management businesses
    • Visit agencies and spend time with the principal and team members to assess their needs and opportunities for improved outcomes
    • Support and monitor each agency to develop and implement its business plan and action plans
    • Mentor an agency principal to understand their business opportunity and realize their ambitions.
    • Guide each agency to the relevant resources to assist in their agency
    • Support principals to fully utilize the existing resources they have in their agencies
    • Manage principal expectations
  • Identification and Management of 'at risk' clients
    • Identify clients that are "at risk" - particularly clients that are not likely to achieve the desired change
    • Monitor the activity of agencies (and their staff) in the adoption of our resources
  • Resource Development and Market Awareness
    • Identify areas and ideas that can be better developed and shared across the team
    • Review legislation updates and provide resources to the network to support them through these changes
    • Contribute to the development of the collective intellectual property of the team and the resources offered to our clients
    • Maintain an awareness of current topics of interest to our clients

Who you are:

  • Have a current Certificate of Registration or Real Estate License
  • Minimum of 5 years experience in property management
  • Ability to deliver a positive customer service experience
  • Ability to deliver business planning and coaching
  • Facilitating training and development via virtual and face-to-face training
  • Detail and Process-oriented
  • Ability to have challenging conversations
  • Ability to work autonomously
  • Ability to build client rapport quickly
  • Disciplined, well-presented and performance-oriented

Our benefits:

  • Paid parental leave including 12 weeks top-up benefits + option of 1 month full pay, or superannuation contribution
  • Access to Ray White's internal Wellbeing program
  • Access to discounts and partnerships e.g. travel, fitness
  • Employee referral program

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